How do u contact apple?

how do you contact apple if you have a problem? i posted on here and searched others posts but none offer a solution. its getting me pretty frustrated and i don't see how i can contact them. it seems like they try to avoid being contatced so they don't have to deal with any problems.

http://www.apple.com/au/contact/
"Phone Support
Call 133 MAC (622) for technical assistance. Apple offers complimentary phone support to eligible customers as outlined in the product warranty. 9am to 9pm (AEST), Monday to Friday; 9am to 6pm Saturday"

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    Find an Apple Authorized Service Provider

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