How do we change the security questions

How do we change the security questions? We bought a new ipod and restored it with previous data through icloud. It has a gift card with funds still attached to it. We know the ID and password, but since it is a new device it is forcing us to answer the security questions. The ipod is for my son, but we as parents set up the itune account, and now between my wife and I can't remember who's - or what - we used to answer them.

Hi snowbagel,
To reset your account security questions your identity will have to be verified and iTunes Store support can't do that through mail support. You may find contacting Apple through the phone to be a quicker solution:
http://support.apple.com/kb/HE57
Kind regards,

Similar Messages

HT201303 how can i change the security question's answers??

how can i change the security question's answers??
i forgot the answers what should i do ??

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
If all else fails:
Go to: Apple Express Lane;
Under Product Categories choose iTunes;
Then choose iTunes Store;
Then choose Account Management;
Press Continue;
Now choose iTunes Store Security and answer the bullet questions, then click Continue;
Sign in with your Apple ID and press Continue;
Under Contact Options fill out the information and advise iTunes that you would like your security/challenge questions reset;
Click Send.
You should get a response within 24 hours by email.

How can i change the security question?

how can i change the security question?

Click here for information. If you can't reset them through the method described in that article or by sending yourself a rescue email(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section.
It isn't possible to create a rescue email address without correctly answering two of the questions.
(103370)

How can I change the security question because I forget the answers ?

How can I change the security question because I forget the answers ?

Security questions:
https://discussions.apple.com/docs/DOC-4551
http://support.apple.com/kb/HT5312

How can i change the security question on my itunes account??

How can i change my security question but i dont remember my old questions????

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101987)

HT1918 How can I change the security questions on my Apple ID account?

I am editing my account and would like to change the security questions to other more familiar to me. Do you know how to do it? Thanks.

If you can remember them their current answers you can login here and change them : https://appleid.apple.com , click on 'Manage your Apple ID' and then 'Password and Security' on the left-hand side of your account's page
If you can't remember their answers and you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then see if the instructions on this user tip helps you get them reset : https://discussions.apple.com/docs/DOC-4551

I don't have the password of my alternative email, how can i change the security question's answers?

I need to know URGENTLY because, i bought an itunes card, now that money is in my account, but i logged in with my Apple ID in my mac and it says hat i have to answer the security questions (which, i don't remember) because it's a new device etc. Please, i need to know how to change the security questions because i dont have the passsword of my alternative email!

If you don't have access to your rescue email account (an alternate email address is a different address/setting on your account) then you will need to contact iTunes Support or Apple to get the questions reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

HT201303 How do I change the security question in my apple account, I could not find editing the security questions and answers in manage account portal Please help

I have forgot my security questions and answers but I remeber my apple id and password. i couldn't make a purchase in mac app store without answering security questions. i could find a way to change the security questions in Manage account portal. Please help.

Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities

HT5624 how do I change the security questions on my daughters itunes account. I do not remember adding the questions and they do not make sence to me. can not figure out how to get to her email account that it is showing for her altern

I cant seem to be able to change the secutity questions on my minor daughters itunes account. I set the account up but I do not remember adding the security questions and they do not make sense to me. It says that the alternate account it would be sent to is@ me.com but I can not figure our how to get to it to retreive the email to reset the questions. My daughters account may have recently been hacked so I am trying to change all passwords. I changed the itunes account and added another email but I still can not change security questions in case I ever need them.
<Email Edited by Host>

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email address from your post (it's not a good idea to post personal info on any public forum).
The reset link on an account will only show if there is a rescue email address on it, alternate email addresses are different and not used for resetting them. If she has a rescue email address on her account then steps 1 to 5 half-way down this page will give you a reset link on the account : http://support.apple.com/kb/HT5312
Navigate to appleid.apple.com using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
If she doesn't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use steps 1 to 7 half-way down the HT5312 link above to add a rescue email address for potential future use

HT201303 hello! how can i change the security question?

I have the prolem about new devide, when i want to buy something with the new iphone, they going to ask 02 security questions. But i can't remember, so how can i change it? thanks a lot.

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

HT201303 How do I change the security questions without changing my password?

When I am trying to buy something from the iTunes store it askes me two security questions. I know what the answers should be but they do not seem to match what Apple has. So, I tried to change the questions but now it also wants me to change teh password. I don't want to change the password. How can I eitehr find out my answers or change the questions without changing a password I obviously know!?!?!

Reset Security Questions
Frequently asked questions about Apple ID
Manage My Apple ID
Or you can email iTunes Support at iTunes Store Support.
If all else fails:
1. Go to: Apple Express Lane;
2. Under Product Categories choose iTunes;
3. Then choose iTunes Store;
4. Then choose Account Management;
5. Now choose iTunes Store Security and answer the bullet questions, then click
      Continue;
6. Sign in with your Apple ID and press Continue;
7. Under Contact Options fill out the information and advise iTunes that you would
      like your security/challenge questions reset;
8. Click Send/Continue.
You should get a response within 24 hours by email.
In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
Another user had success doing the following:
I got some help from an apple assistant on the phone. It is kind of round about way to get in.
Here is what he said to do and it is working for me...
a. on the device that is asking you for the security questions go to "settings", > "store" >
      tap the Apple ID and choose view"Apple ID" and sign in.
b. Tap on payment information and add a credit/debit card of your preference then select
      "done", in the upper right corner
c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
      Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
      should be asked to verify your security code for the credit /debit card and NOT the
      security questions.
d. At this time you can remove the card by going back in to edit the payment info and
      selecting "none" as the card type then saving the changes by selecting "done". You
      should now be able to use your iTunes store credit without answering the security
      questions.
It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
Good Luck friends!

How can I changed the security questions?

I am ab le to access Apple ID and uopdate all my info, However not able to change security questions. Any sugestions?

If you have a verified rescue email attached to the apple id then follow the steps in the article below to get an email to reset the security questions:
http://support.apple.com/kb/HT5312
If you don't have a rescue email or you don't receive the email then you will need to contact AppleCare for assistance:
http://support.apple.com/kb/HT5699

How do I change the security question when making a purchase, How do I change the security question when making a purchase

I have a new iPad and I never made a purchase on it... Hereford it asks me for two security questions. How do I check the answers or how do I change them?
Because I answered them long time ago

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
(89215)

HT1311 how do you change the security questions on your ipod touch

hey apple,
so i don't remember the answers to my security questions. i'm trying to buy an app, but my ipod touch is telling me to answers some security questions, but i forgot the answers to them. can you please tell me how i can retrieve the answers or at leats change the answers, thank you.

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(114560)

How can I change the security questions on my account without calling Apple support?

Important to note that when I try to change it on the Password and Security page on My Apple ID, it keeps asking me to answer my security questions, which I can't remember the exact answer to.
I've also tried changing my Apple ID password, but then it still asks me to answer the questions before I change them.
Please help, I don't want to waste money by calling Apple Support on the other side of the world

You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(101987)

How do we change the security questions

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