How do we suppress Cisco Prim Alarm ?

Hi Expert,
If there are any way to suppress the repeated alarms in Cisco Prime Infra?
We are using Cisco Prime NCS 2.0 (2.0.0.0.295)
Thank you.
-Ananthan

Hi Ananthan,
AFAIk, there is no way you can suppress the repeated alarms :(
Thanks-
Afroz

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FIne Tuning the Cisco Prime Alarms

HI Expert,
One of our client having Cisco Wireless LAN infrastructure with Cisco Prime. Currently they are getting more alarms (minor) on their environment.
They would like to modify the Alarm pattern / threshold to minimise the Alarms pop-up in prime. Could you please advise me how we can modify this ?
Also do Cisco having any documents for how to fine tune ?
Thank you.
-Ananthan

Hi
Here's the document for the customization of alarms.
Configuring Alarm Severity Levels
A newly generated alarm has a default severity level that you might want to change.
To configure an alarm’s severity level, follow these steps:
Step 1 Choose Administration > System Settings.
Step 2 From the left sidebar menu, choose Severity Configuration.
Step 3 Select the check box of the alarm condition whose severity level that you want to change.
Step 4 From the Configure Security Level drop-down list, choose a severity level, then click Go.
Step 5 Click OK to confirm the changes.
Configuring Alarm Severity Levels
http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/2-2/user/guide/pi_ug/alarms.html#pgfId-1054721
- Ashok
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How view snmp Traps CISCO PRIME 1.2

It is posible to view snmp Traps from WLC to CISCO Prime ?? How ?

Hi Steve :
I need to view the traps which are generated in the Controller, I need to view that in the Cisco Prime Infractructure. I´ve configured Communities in WLC with IP Address to Cisco Prime and Trap Receiver with IP address to Cisco Prime.
Now, How can I view these Traps in the Cisco Prime ?.
Another question , Is it posible to configure Switch from Cisco Prime ?
Thanks,
Claudio

Cisco Prime Alarm

Hi guys,
Can you help me configurate P.I
I want to monitor the availability of interfaces of my devices? and i can receive the alarm email when one of the interfaces go to up or down?
Thanks.

It's a bit kludgey but one of the available automated actions is to run a script. The script could be a homegrown utility to generate a trap which is subsequently forwarded to the server itself. The server will then will parse this new "trap" and then display it on the dashboard.
See this document for example.

Cisco Prime LMS - Device discovery

How do you configure Cisco Prime LMS Device Discovery, so that you can have two credentials sets for specific "special devices" (host based statement) and one for the of the devices (global subnet statement)?
Thanks in advance.

Hi,
Here is the link to the document containing the detailed steps regarding Credential Sets.
After defining your sets then set up Credential Set Policies.
Thanks!

Some question about Cisco Prime Infrastructure

Dear all
I have some question about using Cisco prime Infrastructure:
- Can I show how many user access to one Access Point (AP) ?
- If I can. What is display information of user ? etc Ip address, MAC, username access, name of device (notebook, tablet, phone ..)
- How many time do Cisco Prime Infrastructure refesh user informantion .?
Please help me and send picture about it if you can.
Thank you so much.

Hi,
I don't have the Prime Infrastructure to post you image, but you can simply find all the answers you want on the config guide:
http://www.cisco.com/en/US/docs/wireless/prime_infrastructure/1.2/configuration/guide/clientmgmt.html#wp1232242
1- You can surely find how many clients associated to a specific AP.
- Informaiton of the client usually includes username, SSID, ip address, mac address, RSSI, device vendor...etc. I don't think it contains the device type (ipad or iphone both appear as apple vendor. it does not destinguish between this and that.
3- The time of the refreshment is configurable. You need to configure the corresponding background task for the poll period. (this is also metnioned in the link above).
HTH
Amjad
Rating useful replies is more useful than saying "Thank you"

Cisco Prime Infrastructure 2.0 : Nms:RAID - RAID is Bad Detect rebuild progress

Hi,
I'm having problem on our Cisco Prime Infrastructure 2.0 which is always happen HDD failure.
FYI, HDD failed at Slot 1.
This is details of message taken from our Cisco Prime alarms;
raid is bad detect rebuild progress... enclosure = 252 enclosure = 252 drive 255 is missing or bad
For your information, I was enter into RAID BIOS to saw the error. I got Slot:1, SAS, HDD, 278.464GB, Failed.
I also do the Rebuild drives on that HDD. After Rebuild is completed the HDD back to ONLINE.
But I still face the same problem for the next day.
Please help us to resolved the problem.
Thanks and Regrads.
Mohd Syukri Kaus
BIT Group Sdn Bhd

You have the necessary CPU, memory and hard drive specifications for an Express size installation (Reference).
To install Prime Infrastructure 2.0 you will need to first install VMware ESX/ESXi. This is documented in the same Getting Started Guide I linked to above at this link.
Once you get that far along, just follow the setup wizard and installation is pretty simple.
FYI you will get better attention to Prime questions over in the Network Management forum.

E-mail will be suppressed up to 30 minutes for these alarms. Cisco Prime

Hi
I'm trying out the email notification in the cisco prime and encountered this issue.
E-mail will be suppressed up to 30 minutes for these alarms.
This causes the other AP's that I restart to not send an notification, and I cannot find a way to remove this email suppression.
I want all the critical emails to be sent and not get dropped.
Or am I misunderstanding this? I cant find any threshold to change / disable
Cisco prime 2.0 fyi
thanks!

This is still a problem in Prime 2.0. I opened a case asking how to change the email suppression time period from 30 minutes to 4 hours so that alarms tripped overnight that won't be acknowledged wouldn't result in a flooded mailbox, and was told this is not a configurable option. So apparently the only "fix" is to turn off the alarm, or change the category to a lesser one that won't result in an email being sent. I hope in a future release they will decide to make this configurable.

Cisco Prime Infrastructure 2.0 Alarms (switch port down)

We have a cisco Prime Infrastructure 2.0 managing switches, routers and AP.
By default, when a port of a switch goes down, the cisco Prime Infrastructre generates a Critical Alarm for that. (this is a problem, because every phone of laptop disconnection will generate a critical alarm for me)
I found out that if we go to Administration --> Alarm Severity --> Link down, I can change the Alarm from Critical to another type of alarm.(ex: warning)
The problem is that I want to keep the Critical Alarm for my Uplinks ports and for some important switch ports, and I would like to make the alarm as warning for the normal user ports.
I know that I can create Port Groupping and add ports to each group and apply monitoring templates on those groups. But This couldn't Help me solving my alarm problem.
So I just need to know how to manage the alarms severity for each group of ports.
Thank you

Hi,
Same problem here.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

Cisco Prime modify/add alarm categories

Hello all,
I'm using prime to manage the failed authentication attempts for a 802.1x environment. I changed the notification severity level to Major so that it would show up in alarms. However, i realized that the alarm category is listed as client and in E-mail notifications for alarms the "Client" category is not listed. Can i modify the list to include the client category ?

Hi,
Same problem here.
I am using Cisco Prime Infrastructure 2.0 (evaluation version for 60 days). I want to deploy port monitoring for my trunk ports between switches and some other important ports e.g. servers. Basically I want to get alarms when these ports are down, there are errors on ports and etc.
So in Design>Port Grouping I created User Defined group with important ports. In Deploy>Monitoring Deployment I selected Interface Health (default)>Deploy selected Port Groups and when selected port group I created.
Now the rule shows Deployed: Yes and Status: Active. After that I just pulled out one port which was in monitored group, waited 5min as it is set in Interface Health (default) template, and nothing happened, and worse, alarms started to show up of other ports where regular users are connected (computers was turned off), which I do not want to see at all. I tried redeploy template, I even created my own template but still no desired result.
Any suggestions how to make port monitoring work?

How to customize email notifications sent by Cisco Prime.

Hi,
We have been receiving email alerts for any unresponsive devices in Cisco Prime. I was able to find the option to customize the subject for such email alert under Admin-Network-Notification and Action settings, however I am not able to locate the option to change the email body.
The email body for such alerts has lot of unrequired information which I would like to remove.
Can someone provide me the options on how to get rid of such information in the email body.
Regards

Hi ,
To customize the e-mail subject:
Step 1 Select Admin > Network > Notification and Action Settings > Fault - Email subject customization.
The available and selected lists of the subject attributes for e-mail are displayed.
To customize the e-mail subject, you can add and remove subjects from the current e-mail subjects list. By default, following list of e-mail subject attributes are displayed in the Selected Subjects for E-Mail box.
•Event ID
•Device Name
•Time
•Severity
•Event Name
•Status
To add a subject:
a. Select the subject attribute from Available Subjects for E-Mail.
b. Click Add.
The selected subject attribute is added to the Selected Subjects for E-Mail list.
You can add a subject attribute only from the Available Subjects list to the Selected Subjects list. You cannot add a subject attribute from the Selected subject list to the Available Subject list.
To remove a subject attribute:
a. Select the subject attribute from Selected Subjects for E-Mail.
b. Click Remove.
The selected subject attribute is removed from the Selected list and added to the Available subjects for E-Mail list.
You can remove a subject attribute only from the Selected Subjects list and not from the Available Subjects list.
Step 2 Click Up or Down to rearrange the order of the selected e-mail subject attributes.
Step 3 Click Apply to save the customized e-mail subject attributes.
Note: Other than this you will not be able to customize any thing, User-defined fied option will not work.
I hope this will help
Thanks
Afroz

How can I get CDP neighbor information from access point reports in Cisco Prime 2.0

How can I get CDP neighbor information from access point reports in Cisco Prime 2.0? I have looked through all the reports and I cannot find a report that gives me the CDP neighbor information of an access point. I thought that information was in there, however I cannot seem to find it.
Thanks in advance!

Hi
You can get this from an inventory report in PI (Select Report Type AP). Here is an example of PI 2.1 works for me. Once you export this into excel you can sort based on controllers & filter the single controller connected AP you want.
Regards
Rasika
**** Pls rate all useful responses ****

Cisco Prime Infrastructure 1.4 SNMP Traps are not converted into Alarms

Hi everybody,
I just configured SNMP Traps on a Cisco Catalyst 3750-x to send to our Cisco Prime Infrastructure 1.4 Appliance.
Now I forced the Switch to send some traps (Power off a Power Supply, Interface errdisable). The only events I see in Alarms & Events on PI is the same information message everytime:
Configuration management event has been recorded in ccmHistoryEventTable.
I think the forced traps should be converted into alarms? Why can't I see them?
Thanks,
Marc

Ok, I started debugging as you said. I get the following output:
Mar 13 09:28:13.711: SNMP: V2 Trap, reqid 11689, errstat 0, erridx 0
sysUpTime.0 = 198609846
snmpTrapOID.0 = ciscoSyslogMIB.2.0.1
clogHistoryEntry.2.1688 = PM
clogHistoryEntry.3.1688 = 5
clogHistoryEntry.4.1688 = ERR_RECOVER
clogHistoryEntry.5.1688 = Attempting to recover from bpduguard err-disable state on Gi1/0/13
clogHistoryEntry.6.1688 = 198609844
Mar 13 09:28:13.737: SNMP: Queuing packet to xx.xx.xx.xx
Looks like the Switch is sending SNMP Traps from the ciscoSyslogMIB. Is this why PI can't show the Traps and convert it into a alarm?
After this test I configured logging (syslog) to the PI. Now the errors are showed but still not converted into alarms. I just want to be notified by email when such errors occurs.
Thanks,
Marc

Cisco Prime Infrastructure 1.2 - web browser freezes when managing rogue APs alarms

Hello all,
has anybody faced a freezing problem when you click in Cisco Prime Infrastructure 1.2 down on alarm bar and then to Rogue AP alarms and then try to add an annotitation or change a rogue alarm to Friendly?
I tried it on different PC, different browsers (Firefox 14.0.1. Chrome ...) and the problem is still there.
Has anybody an idea?
Thanks.
Regards
Karel

I just tried it from my lab VM and had no problems. I use Chrome and the browser does sometimes not refresh for a while but that is just when I start to click around.
Thanks,
Scott
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Cisco Prime Infrastructure and no new events / alarms since update to 2.2.1

Hello,
I have upgraded our Cisco Prime Infrastructure from version 2.1 to 2.2.1 (with a backup and restore). We have round about 700 APs and three 5208 Controller. So far everything seems to work really fine. The only problem is that there are no new alarms/events under "Monitor", "Alarms and Events".
The last entries (events and alarms) are dated before the upgrade. Other informations (like client counts for example) are correct.
Is there a known bug related to my problem? Can anybody help?
Thanks

I have done some research:
I see the following problems in the log-package (downloaded from Prime):
===
<msg time='2015-04-07T12:10:50.620+02:00' org_id='oracle' comp_id='rdbms'
client_id='' type='UNKNOWN' level='16'
host_id='rzprime' host_addr='xxx.xxx.xxx.xxx' module='JDBC Thin Client'
pid='9499'>
<txt>ORA-1652: unable to extend temp segment by 128 in tablespace TS_EVENTS
</txt>
</msg>
<msg time='2015-04-07T12:10:50.727+02:00' org_id='oracle' comp_id='rdbms'
client_id='' type='UNKNOWN' level='16'
host_id='rzprime' host_addr='xxx.xxx.xxx.xxx' module='JDBC Thin Client'
pid='15177'>
<txt>ORA-1652: unable to extend temp segment by 128 in tablespace TS_EVENTS
</txt>
</msg>
===
I think that there is a problem with a too small tablespace. But I can´t fix that. Anybody? ;)

How do we suppress Cisco Prim Alarm ?

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