How do you add a custom avatar pic for the Apple Support account?

I've noticed some people have their own pics for their avatar, not offered in the pics section when you customize your profile settings. I looked for an option to upload a custom profile pic, but couldn't find it; I only managed to find the option for uploading a profile photo, not a custom avatar pic. Thanks in advance.

The ability to add a custom avatar becomes available once you reach Level 3 (=500 points).
https://discussions.apple.com/thread/2548447

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