How do you add a prepaid data card to an ellipsis jetpack?

For the love of God, could someone help me out.  I have spent 2 hours trying to figure this out with not luck.

    3BlindMice88 we apologize for the trouble! We'll point you in the right direction to get this taken care of quickly! Please contact our Prepaid Team directly at 888-294-6804.
AshleyS_VZW
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