How do you capture recorded think times when recording Load scripts (OpenScript with the PeopleSoft accelerator)?

I have only found how to add think times after the recording, but I would like the times to be injected automatically at record instead. 

How did you get through to customer service?  They've changed the website and I can't even find phone numbers or a chat button any more.
Here's my story that I posted on discussion yesterday, but no one has replied:
I am screaming and pulling my hair out right now!  The last six months with Adobe has been a nightmare.
Once again I am completely locked out of Creative Cloud and cannot use the apps even though my automatic monthly deduction for payment was just made a couple of days ago.  Creative Cloud continues to reset itself to the trial version which runs out in 30 days and after that I am locked out once again.
Now it looks like it is harder to access support than before.  Where are chat and the phone numbers now?  This was a nightmare with countless hours spent on chat and the phone over the last six months, and now I don't even know how to access support in order to spend even more time that does not solve the problem.  What am I to do?
I cannot use the product I have paid for!
Please help!

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