How do you contact Goldengirl and the other customer relation person?

Question

What is going on?  How do you contact Goldengirl and the other customer relations person?
What do you do?  Post here and hope they respond?  That's all I can figure is what must be the way? Wow you would think there would be an email for them or a link or something. Am I missing something?Customer relations w no direct way to contact customer relations?  What's wrong w that picture?

Answer 1

First thing is I want to complain about this person here:  I had some questions on a product and called up and got Charly 1-20295539207.  He was horribly incompetent. He took 30 minutes just to, "get my information" which only consisted of just email and name.  How can it take 30 minutes for that?????  But trust me, Charlie absolutely makes it easy to waste that much time and still not get an answer to your question.  So after he spent 30 minutes gathering my, "info" (i.e. name and email) he told me he could not help me and to call back even though I told him 3 times up-front what I was calling about. All of the Sony reps are the absolute worst and they all have the same idiosyncracies, making you repeat your issue over and over and over and over being one of them. Then, after you tell them what the issue is - 4-5 times, they say, "How can I help you"?????????  WHAT???? I JUST TOLD YOU 4-5 TIMES AND THEN THEY ASK SOME OBNOXIOUS AGGRAVATING QUESTION LIKE THAT?   You have to be kidding me?  I am not making any of this up. It's absolutely abusurd and criminal how the sony reps are.   So I asked him, IF YOU COULDN'T HELP ME WHY DIDN'T YOU TELL ME THAT AT THE START AND WHY DID YOU WASTE 30 MINUTES OF MY TIME FOR NOTHING GATHERING, "ALL" OF MY INFO?????  HE SAT THERE IN SILENCE AND SAID NOTHING.  that is the other thing these aweful reps do. Thay all do it.  They sit in silence and say nothing. THEN you have to ask them over and over and over again the same question and they never will give you an answer but will then say, "HOW MAY I HELP YOU"!!!!!!  It's insane what they put customers through. It's like talking to low iq people.   It';s clear that sony only hires people who are inferiour as regards tech knowledge, customer service knowledge, and who don't know how to talk on the telephone.  So I was 45 minutes total and after 30 minutes he told me he could not help me even though I told him in the first minute why I was calling (despite the fact I had to repeat myself over and over wasting lots of my valuable time). so why did he keep me on the phone allthat time if he could not help me? Why didn't he tell me at the start? How do I complain about him? IS there some type of corporate escalation department? IN addiiton I never got my problem solved. I need help w the media go that has screwed up all of my pictures.