How do you contact someone at Apple for a unique problem?

I purchased 4 videos at work for my new IPOD. My card has been charged but I cannot download because the Unioversity I work at has blocked downloads. How do I get my videos or my money back? I am trying to contact Apple with little luck. Between that frustration and posts that are removed from this board, I am confused. Why can there not be [people that answwer questions on a 24 hr basis?> Why?

"Why can there not be [people that answwer questions on a 24 hr basis?"
There are. We're called 'users'. This support site is a user to user forum only, and should not be regarded as a method of contacting Apple directly.
Have you used the contact link at the bottom of this page? Have you used the contact method in iTunes? Click on help/iTunes and Music Store service and support. That takes you to a page with a list of help topics. Click on the iTunes customer support link (on the right next to the shopping cart icon). Select the topic that is best suited to your query, and if that doesn't address your problem you can contact support using the email provided at the bottom of that page.
Mac Mini Super Drive; 1GB RAM; 20 Cinema Display; Airport Extreme; Maxtor 250GB ext hd   Mac OS X (10.4.3)   iPod 60GB (video); iPod 60GB (colour); 4GB nano.

Similar Messages

  • Hi, I m from Argentina, how can I contact someone in apple ? I bought an iphone that doesnt work !

    Hi, I m from Argentina, how can I contact someone in apple ? I bought an iphone that doesnt work !

    At the bottom of this page is this link to contact various Apple sites: http://www.apple.com/contact/
    Have you talked to anyone where you purchased the phone?

  • How do you make suggestions to apple for product improvement?

    how do you make suggestions to apple for product improvement?

    http://www.apple.com/feedback/
    They read all feedback but won't reply.

  • Hi, We are a physiotherapy practice trying to use i-cal as a clinic diary systaem for 15 therapists. We need to block out availability of therapists but cant do this? How can you block someones diary out for specific times on i-cal? Any help please..

    Hi, We are a physiotherapy practice trying to use i-cal as a clinic diary system for 15 therapists. We need to block out availability of therapists but cant do this? How can you block someones diary out for specific times on i-cal? Any help please..

    iCal is designed for personal use, and isn't really meant to handle this sort of situation.
    The best suggestion I can offer, though it's a trifle untidy, is: create a calendar for each therapist, giving each a different colour. Enter the availability for each therapist - if it's on a weekly basis you can make them repeating events. Then add the individual appointments, which will show alongside in the daily view. In this example, the 'purple' therapist is available from 1030 to 1700 and has appointments at 1200 and 1500.
    If you have more than a few therapists available at any one time it's liable to look a bit messy, but it's the best I can think of at the moment.

  • How do I contact someone at Adobe about an order problem?

    I can't find any way to contact Adobe other than Live Support. I'm currently overseas and don't want to call on the phone.
    I placed an order on Aug. 20th for upgrades to Photoshop CS5 and Lightroom 3. I have the order number in the confirmation e-mail, and the transaction is still Pending at PayPal.com.
    Today, the order number can not be found in Order Status. Live Support said the order was cancelled because the "credit card was declined", and I should contact the "bank". As I told him (or her), the transaction was still Pending at PayPal.com.
    Live Support simply said to resubmit the order, with no other offer of a solution.
    I received no notice of any errors or issues! If an order was cancelled, wouldn't it be prudent to let the customer know?
    When I started to resubmit the order, because I really want these upgrades, I realized the promotional pricing was no longer effective. So, my replacement order is now more expensive than the one that was mysteriously canceled.
    What's going on with Adobe.com? This is by far the worst online purchasing experience I've ever had! I use PayPal all the time to order products and have never had a problem.
    I think the worst part is how Adobe simply abandoned the entire process, leaving me completely in the dark, and leaving the order in a Pending status at PayPal.com.  What am I supposed to do, just wait for another three days for some kind of notice?
    So, is there any other way to contact someone at Adobe and get this resolved, or will I need to stay up until 3:00am to make a call at my expense?

    Hi,
    I apologise for the trouble you have gone through. I will look into this matter for you. Did you happen to place the order while you were overseas or placed the order back home itself ? The reason I ask this question is if you had placed the order while overseas the order will definitely be rejected since the IP address from where you placed the order will contradict the billing zip code which is a big deterrent when orders are processed.
    I apologise the way you have been treated by support regarding this issue and let me assure this will not happen again. I will ensure that you are offered the same price for the products you had ordered initially.
    Thanks
    Nikhil

  • How do you contact someone about incorrect biliing on your itunes account

    why Itunes store charged me for all the products that i did not puchased ?
    Order Number: M2BSN45D9Q
    Issue Date: 27/02/12
    Order Total: $63.47
    Order Number: M2BSN45NNT
    Issue Date: 27/02/12
    Order Total: $109.99
    Order Number: M2BSN44ZXD
    Issue Date: 27/02/12
    Order Total: $41.96
    Order Number: M2BSN45S0H
    Issue Date: 27/02/12
    Order Total: $109.99
    Order Number: M2BSN45Y6H
    Issue Date: 27/02/12
    Order Total: $51.99
    Order Number: M2BSN3MMG4
    Issue Date: 27/02/12
    Order Total: $40.92
    Order Number: M2BSN4KB7S
    Issue Date: 27/02/12
    Order Total: $41.97
    Order Number: M2BSN468TW
    Issue Date: 27/02/12
    Order Total: $111.98
    Order Number: M2BSN4KH5K
    Issue Date: 27/02/12
    Order Total: $41.97
    and more ......

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    You can either try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I need to contact someone from apple for a great idea about the next iPhone

    I got a really awesome idea for the next iPhone and I don't know with who I need to speak

    Read this first:
    http://www.apple.com/legal/policies/ideas.html
    Then if you want to submit your suggestion, go here:
    http://www.apple.com/feedback/iphone.html
    Regards.

  • How to contact someone in charge for the local support (croatia)?

    Hello everyone,
    Recently I needed assistance for my PowerMac G5 Quad. It's a problem with the water-cooling unit (but this is not the point). Cutting short: the first apple authorized service center hasn't found any problem suggesting that I should "let it break" to pinpoint the real problem (sure.. let's melt the whole cpu to find later that only a sensor was fried...). In the meantime, when I was asking to order a copy of Leopard (to replace Tiger on the G5) they offered me pirated software. I refused, took the Powermac back and I'll never be back there.
    The second technician (another AUTHORIZED reseller): Took the quad. Said that all was normal with the hardware test. When I said to him that I also tryed that (I'm not a newby) and that he should try the thermal calibration using the diagnostic disk (which every technician should have)... at the phone he sounded very confused. I had to explain to him what a diagnostic disk is and why is necessary to perform a thermal calibration everytime the cooling unit or the cpu's are disassembled for repair or replacing.
    Took back the quad. No improvements.
    I don't want to waste fuel on another trip to a new technician. I want to contact somone in charge of the customer support in Croatia to give informations about those reseller and their unbelievable support. Noone else have to be serviced by such incompetent technicians...
    .... so the question is very simple. How can I contact someone in charge for the customer support here in Croatia or maybe in Italy? I speak italian, a good english and a good Croatian, so i don't mind to speak by phone to someone here in Croatia, in Italy or in an English speaking country.
    Thank you for your help!

    Apple has no office in Croatia, so you would need to call Apple support in another country. Their phone contacts can be found here:
    http://support.apple.com/kb/HE57
    You can try asking to speak with someone in Customer Relations, but I don't know which countries have representatives.
    Regards.

  • How do you contact Apple if you have an idea for a new product for Apple to use with their phone I want to send a photo

    idea for Apple product how do you send your idea

    See Apple - Legal - Unsolicited Idea Submission Policy
    Basically they do not accept unsolicited ideas but if you insist on sending the idea to them they own it outright.   If the idea is that good you should look into developing it yourself. Then once it's a hit Apple may buy to from you.
    good luck

  • I have a Mac, an iPad and an iPhone.  When I contact someone using iMessage, for example using my iPad, the entire conversation also appears on my Mac and iPhone - How do I stop this duplication?

    I have a Mac, an iPad and an iPhone.  When I contact someone using iMessage, for example using my iPad, the entire conversation also appears on my Mac and iPhone.  How do I stop this duplication?

    Hello ctb4408,
    With iMessage, it is meant to show up on all your iOS devices and Mac. If you do not want them to go across all your devices, then you will need to turn off iMessage on your iPad and Mac Pro.
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Regards,
    -Norm G.

  • HT2693 How do you contact Apple by email to report one of their pre-installed iPad Apps (ie Calender) is not working properly?

    How do you contact Apple by email to report one of their pre-installed iPad Apps (ie Calender) is not working properly?
    On trying to open month of March 2013 the pre-installed calendar just shuts down and closes.  Have tried restarting iPad but this didn't help and because its a pre-installed App am unable to re-install it.   Is this a universal problem or just affecting me?  Tried searching for support in both App Store and on Apple site and can't see how to report this.

    Feedback
    http://www.apple.com/feedback

  • How do you delete documents in Word for Apple?

    How do you delete documents in Word for Apple?

    I had this problem as well for a while. Click on the Finder icon and go to documents, then drag whatever file you would like to delete to the trash icon. Then you can empty trash if you want to get rid of it forever.

  • How do you give someone credit for a correct answer?

    How do you give someone credit for answering a question correctly?

    Provided you're the person who posted the original question, click on the blue "Mark as :Correct" or "Helpful" links on the left below the reply.

  • How do you contact Apple to solve a problem?

    How do you contact Apple to solve a problem?

    Most people would start by clicking the "Contact Us" link at the bottom of the website.

  • How do you contact apple to get a song if you would like to get it?

    How do you contact apple to get a song if you would like to get it?

    You don't. If it's available through iTunes you can purchase and download it. If you have the CD you can extract it from the CD directly into iTunes.

Maybe you are looking for