How do you delete an itunes account when you don't have the password.

My partner's itunes account was hacked. She cannot get into it.  Neither her id nor her password work.  Apple has said they will put a "hold" on the account, but this renders itunes useless and it seems you can't start a new (second) itunes account on the same iPad/iPhone/iPod.  How can you delete the itunes account altogether so that she can start a new one? 

I assume you're using an iOS and not an OSX device here. If not, then let me know.
Go to Settings>Scroll down to iTunes and App Stores>Click Apple ID>Click Sign Out
Then, create a new account on the web and sign in
I hope this works

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