How do you erase an external hard drive which will not show up on your computer?

I bought a LaCie porsche design 2TB external hard drive  from the Apple Store to use with time machine on my MAC 2 months ago. It will no longer show up on my desktopn. After speaking with LaCie, they sent me a replacement. However, I have to send the brooken one back to them and since we could not erase it or anything on my Mac is there anyway to erase the hard drive before sending it back to them with all my information on there?
Message was edited by: carolsh

I know. But after Yahoo, Target , Neimans and others. But I agree. They even sent me a more expensive replacement as they did not have my model in stock and is backordered. So, a win win situation. I was impressed that the tech person spent about an hour on the phone with me trying a variety of options. At first, they were going to charge me shipping- but then she changed her mind and shipped the replacement 1 day fed ex. I guess that is why I always buy LaCie vs others. My older LaCie which I still had but was smaller- I plugged in and did a back-up and I had just enough room on it so I have that for safe keepings now as well.
Thanks again for your pleasant response. I guess I need to limit my profile to "registered members" only. I hope Apple monitors these discussions and people's responses periodically.

Similar Messages

  • HT201250 How do you add an external Hard drive to time machine and share on network?

    How do you add an external Hard drive to time capsule and share it on local network?
    Lee

    Ensure it's formatted as Mac OS Extended, FAT16, or FAT32, connect it to a self-powered hub, and plug it into the Time Capsule's USB port. If the drive is Ethernet and not USB, ignore everything else and just plug it in.
    (71787)

  • How do i repair or recover data from a corrupt USB external hard drive that does not show up on my Mac desktop or disk utility

    How do i repair or recover data from a corrupt USB external hard drive that does not show up on my Mac desktop or disk utility?
    Last night i was using my external hard drive, for some reason the folder just closed and i couldn't find it on my desktop.
    After googling solutions, i found it in the disk utilities, i clicked on the 'repair' button many times, but it said the 'error...' message.
    So i ejected it to try again, now when i connect the USB external hard drive it doesn't show up on my desktop or disk utilities.
    I really just want to either repair or recover the data on it because it literally has everything (documents, work files, photos etc) on it,
    I downloaded an application to recover my files but it needs the USB to at least show up.recognise it which mine doesn't.
    I know i should've backed it up on another USB, this definitely teaches me for next time to back up all my files.
    Are the files lost forever or can i recover them by going to a shop or using a software?

    Thank you for responding.
    This might sound stupid since i'm not really knowledgeable with Macs,
    but since all my files were moved from my mac computer to the external hard drive,
    is it possible to recover those files through my Mac - like recovering deleted files? 

  • Can I mount my external hard drive which will be compatible with both Mac and Windows?

    Hello,
    Can I mount my external hard drive which will be compatible with both Mac and Windows? If yes, then please let me know, because I intend to use my hard drive for both Windows and Mac, without losing any file.

    Yes. By default, Mac OS X and Windows can read and write drives which are formatted as FAT32 or exFAT; NTFS drives aren't writable from Mac OS X without additional software.
    (124553)

  • How do you dump a external hard drive from PC to mac

    How do i dump my external hard drive from a PC to my Mac

    If you don't see the external HD when you connect it to the Mac, then you need to use Disk Utility to format the XHD to a FAT32 drive. Once done it will read on the Mac and PC without any problems.

  • Iphoto library on external hard drive now does not show all the photos when i access it from macbook

    i backed up iphoto library to an external hard drive.  Deleted photo library on the macbook.  After transferring some new photos to macbook from a camera, when i access the iphoto library on external hard drive only the new photos show up.  Originals are still in files, but don't appear when opening iphoto library on external hard drive.

    Make a temporary, backup copy of your library if you don't already have one (Control-click on the library and select Duplicate from the contextual menu) and  apply the two fixes below in order as needed:
    Fix #1
    Launch iPhoto with the Command+Option keys held down and rebuild the library.
    Select the options identified in the screenshot. 
    Fix #2
    Using iPhoto Library Manager  to Rebuild Your iPhoto Library
    Download iPhoto Library Manager and launch.
    Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
    Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
    In the next  window name the new library and select the location you want it to be placed.
    Click on the Create button.
    Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
    OT

  • How can I erase my external hard drive?

    So I've been having this problem for a while now. Here's my setup: Macbook OS X 10.5.8 and a WD 10EAVS 1TB External Hard Drive. That's all. I was given this by a fellow student on campus who was graduating. So I want to use this to store my iTunes Library (my Macbook's hard drive ran out of space). Here's what I do:
    - Macbook is turned on and running
    - I plug the external hard drive into a working outlet --> Hard drive turns on
    - I plug the external hard drive into the mac using a USB connection --> Disk Insertion Error message: the disk you insterted was not readable by this computer
    - It is not readable so I open it in Disk Utility (the hard drive is listed/recognized)
    - I attempt to erase and/or partition the hard drive in order to format it in Mac OS Extended OR Mac OS Extended (Journaled), but I get one of these two messages:  "Disk Erase failed with the error: File system formatter failed." OR "Disk Erase failed with the error: The underlying task reported failure on exit."
    I attempted to look up what these mean or how to fix the problem but nothing is really working. I was able to format the hardware line to MS-DOS (FAT) and the sub-line as Mac OS Extended (Journaled) but I don't even know if that's right or not.
    Basically, I need my computer to recognize this hard drive whenever I plug it in and to run smoothly as "extra space" to store my music on.
    I haven't had A LOT of experience with external hard drives but enough to get things done. But this problem is a killer.
    Any help would be greatly appreciated!
    Please don't hesitate to ask for more info in order to figure it out. I'll do my best with the knowledge/information I have
    Thanks so much!

    Read carefully to the end, it is not a long text.
    Let us resume the required steps, after putting inside a new, virgin disk:
    1. Start up machine and as soon as possible put CD/DVD, press key C to force boot from CD; if the sequence is not fast enough and machine passed over the initial phase, and ? was displayed, force shut down by pressing button key, then start again, with CD/DVD inside
    2. Press key C after start, and wait until the Apple logo in displayed, wait
    3. You will see a list of install language, choose one, and
    4. Go to Apple bar and choose Disk Utility; on the left side, you will see the disk, select it, then, on the cenral-lower part of displayed windows go to Options and choose Apple Partition Map (APM), go back and choose, if not already chosen by default, Mac OS Extended Journaled (HFS+), 1 partition (or more, some prefer more than one), click to partiion/erase disk. Note that you MUST have both conditions achieved: APM and HFS+
    5. Close Disk Utility and revert to installation proper, proceed.
    If you do not see the disk on the left side of Disk Utility, then disk is damaged or badly connected.
    P.S. The same procedures are applied to any disk, with the note that:
    - for Intel Macs, partition map should be GUID, not APM
    - for external disks or flash drives intended to smoothly work with Windows, format should be FAT 32 and Master Boot Record; NTFS may be done with an additional utility like NTFS-3G or NTFSmounter

  • HT3275 How do you Format the external hard drive been used for time machine?

    Error reads "Not enough space on the external hard drive" How do i format the memory and start again?
    Thanks Geremy

    ON an external hard drive.. that is easy.. just open disk utility and reformat it. Make sure you use Mac Extended Journeled. (HFS+)

  • How do you share a external hard drive between 2 computers

    I have been trying to access my external hard drives that are hooked up to my mac mini from my imac and cant seem to do it. They are listed in the shared folder on the mac mini already.

    Select the folders of files and Finder> Get Info and at the bottom change the permissions to everyone read and write.
    then click the spoky thing and "apply to enclosed items"
    https://discussions.apple.com/community/notebooks/macbook_pro?view=documents

  • New Computer-  XP to windows 7 and I transfered my music with an external hard drive and will not locate the music.  How do I fix this?

    I just copied all my itunes mucis folders onto my external hard drive and copied them over to my new windows 7 computer and I itune cannot "locate" the music.  How do I fix this?

    I suspect your library has been transformed from the old layout into the new one. See make a split library portable for details. The empty but for artwork folders you're seeing are likely to contain orphaned artwork and .ini files generated at some point by Windows Media Player. iTunes doesn't move these when it shuffles things around. Once you've made sure you can move the artist folders sideways or down into another folder, make sure nothing else has been affected, then remove.
    tt2

  • My WD external hard drive is no longer show up on my computer-it no longer recognizes it.

    I have a WD external hard drive for sometime that I have been using to backup my computer and generally keep some of my bigger things on it(such as degital copies of movies). But suddenly one day my computer won't recognize my external hard drive when I went to plug it in. The light on it that is on when it is plugged in is on when I do plug it in, yet I can't actually find and acess my external hard drive. I don't know whats wrong and how to fix it so I can continue using my hard drive.

    dead sata bridge card. very common problem.
    see all about it here:
    Your dead external hard drive is likely fine! Great hope for your 'faulty' external HD
    verify HD on another Mac however, if same, dead SATA card most likely

  • Moved itunes to external hard drive now library not showing up

    I tried to move itunes to an external hard drive to free up space but now I can't get my library to come up. What do I do?

    Hi, BreezerSB2.
    It sounds like you may not have followed the instructions described in this article in the Apple Knowledge Base.
    If that's not possible - or you don't want to do so - and the music files are in fact on your external drive, you can add them to your iTunes Library by referring to this article 's Add to Library section.

  • Moved Itunes to external hard drive & now Ipod not showing up in itunes?

    I recently installed an external hard drive and moved Itunes and all my music to it. Now when I plug in my Ipod, Itunes doesn't recognize it. And it doesn't show up in my computer, but the pod says its "connected". It does show up in the USB devices and so does the hard drive, but they are listed seperately. But both devices are plugged into the same USB spliter.
    what is happening?
    help!!!

    Hi, BreezerSB2.
    It sounds like you may not have followed the instructions described in this article in the Apple Knowledge Base.
    If that's not possible - or you don't want to do so - and the music files are in fact on your external drive, you can add them to your iTunes Library by referring to this article 's Add to Library section.

  • Premier Pro Project: Created on one External Hard Drive, Transferred to Different External Hard Drive, Project Will Not Open

    Here is my problem listed in simple steps:
    I created a project in Premier a couple years ago on a G-Raid mini external hard drive.
    I backed up my project folder on a LaCie external hard drive. 
    The G-Raid mini hard drive died.
    I cannot open my project from the LaCie drive.
    When I attempt to open my project, I get 2 error messages:
    First:  "The scratch disks are write protected or unavailable. To open this project, the scratch disks will be set to your documents folder. Would you like to continue?"
    I say "Yes"
    Second: "This project contained a sequence that could not be opened. No sequence preview preset file or codec could be associated with this sequence type."
    I say "OK", and that's the end.
    My understanding is that the problem has to do with the fact that my original scratch disks were created on the G-Raid mini hard drive, and that Premier will not open my project because the code for my .prproj file directs Premier to a hard drive that is not connected.  I have tried to edit the code in TextEdit, replacing the name of the old hard drive with the new one where the code reads:
    <project.settings.lastknowngoodprojectpath>
    This did not work.  I also tried changing the name of my new hard drive to match what the "lastknowngoodprojectpath" reads as in the code, but that did not work either.  I have searched high and low on the internet for someone who approaches the types of error messages I receive from the perspective of trying to open the project from a different hard drive, but I cannot find anyone who is specifically giving advice about this.  Any suggestions?

    I doubt that the error concerning the sequence preview preset file or codec has anything to do with the scratch disc location.
    Here are two posts specific to the second error message:
    FAQ: Why are some codecs and sequence presets missing from my installation of Premiere Pro?
    What to do when you get a preview preset codec error in Adobe Premiere Pro CS6 | Val Gameiro, Writer, Director, Filmmake…

  • My external hard drive is no longer showing up on my computer display

    My external hard drive is no longer indicated on my computer desktop display. I have checked connections. What do  I do next?

    Finder->Preferences->General->set show according to your wants.

Maybe you are looking for

  • Submit in report in Background job.

    Hi, In a report trasaction MCBE is submitted. When this report is executed in back ground there is no spool list generated but in job log a selection version ID is shown. As a result submit ....exporting list to memory is failing. Is there any way to

  • Is There A Nav Bar Plugin?

    Is there I can get a navagation bar from this website and put it on this one but get it all working? I have the nav bar on the website but it tries to locally link to the webite making it un-avilable... any help would be appriciated... I orignally to

  • Problem extracting SOAP XML payload using pl/sql

    Hi, I was wondering if I could get some help on extracting the address matches that are returned from the Web Service I am consuming. This is the first time I have dealt with XML and web services. I'm using Oracle 10.2.0.1. The response I’m getting b

  • Which Language is known by only one programmer? and their names. If possible all details

    This is my table structure PNAME DOB DOJ GENDER PROF1 PROF2 SALARY ANAND 12-APR-66 21-APR-92 M PASCAL BASIC 3200 ALTAF 02-JUL-64 13-NOV-90 M CLIPPER COBOL 2800 JULIANA 31-JAN-60 21-APR-90 F COBOL DBASE 3000 KAMALA 30-OCT-68 02-JAN-92 F C DBASE 2900 M

  • Warehouse mangement process

    hi to all, My question is how exactly WM works in SAP and how it is interlinked with other modules, please give me  a brief idea about it