How do you fix a run dll starting c user owner

i keep getting a run dll starting c user owner

Hi
There is only one user in this laptop and it is a admin account
There is 213GB of capacity on the computer.
I've also tried turning off all the anti-virus and computer maintenance stuff
Don't know that that is the problem...
But what ever it is it will stop me from buying CC because I can't install it!

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