How do you get 206 to ring longer.

Just bought 206 for my mother but it only rings a few times then goes to answer phone. She hasn't been able to answer one call yet because there's not enough time to get to it. I've looked in the call menu and there's no call divert option so can't do it that way. She's on EE, anyone else have this problem? If it can't be changed then it will have to go back as this is ridiculous.

The amount of time for which phone has to ring depends on network.
There's not enough time to get to it?
I don't get it. Don't you you keep your phone near you?
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