How do you get a Bucket Truck to come out?

So, here is my problem... I ordered TV and Internet last week and the Rep I worked with told me that my house was "hot" and would be able to do a self-install. I recieved everything in the mail, connected my cable modem and was surprised when another local cable provider appeared in my browser instructing me to activate with them.  So, it does appear that I am not connected to the right service provider at the utility pole, and for the life of me, can not get customer service to recgonize that I only need that fixed, not an installer to come charge me $40. If anyone has the magic phrase that works with customer service that would be awesome! Thanks!

JayInAlg wrote:
You most likely have two drops coming into the house, normally the drop is not shared between the Comcast's and the overbuilders system.  It might be as simple as checking around the outside of the house where the ground blocks are, and connect your inside coax cabling to the proper Comcast ground block and remove it from the overbuilder's ground block.  The ground blocks are the demarc's between your inside coax wiring and changing between one or the other would be something that would need to be done.It is one line dropped to the house, it appears there are 3 service providers on the utility pole and I am assuming that needs to be switched. Luckily I do have someone coming out, but I am trying to avoid paying the money if possible. 

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