How do you get a VAT copy of your phone bill?

how do you get a VAT copy of your bill? everything comes up saying not a VAT invoice and whaen I phoned up I was told they no longer send out paper copies of the bill and didnt give me any answers whatsoever, as usual. I'm actually with orange but the orange help part of the website directed me here!! Is it just me or has the customer support and website become ridiculous since the join up with EE?!

This is really frustrating we were on the phone to him for 45 minutes he refused to put a manager on and told us this was not possible to do and that we had to ring back every month! When we rang up about the homeline and broadband account we were just told they can't issue VAT receipts full stop. Ridiculous!

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