How do you get an answer to a question posted in a Forum?

I posted a question in the Creating/Editing... Forum this week, but haven't received an answer - not even a "Nobody's ever had that problem before; sorry, no answer available" response. Is the Forum only made up of other users like me (albeit with significantly more experience and knowledge), or are there Official Forum Question Answerers who moderate the Forums?
Obviously "new to all this"...
Thank you.

Thank you so much for this, George! I went back and added the version (11.0.08) of Acrobat Pro XI I’m using, and that I’m working on a Windows7 PC, to my original question . I took a snapshot of a tiny corner of the doc and inserted that image. I don’t know if that will be enough to help define the problem.
I really appreciate your response!
-Karenlee

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If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
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Message was edited by: Eric W.

The problem I have is that there is an illogical mentality on this forum for a logical thought process of the user.
I am thinking of buying a mac...so strangely enough I come to Apple.com. I look around and realize that the sales pitches are fine and all, but they're not answering my questions.
So step two, look for an email address so I can contact Apple and ask them the answers to my questions....no email.
Ok, so next step, I come to the forums where I am already a member due to previous problems with another Apple product.
I make a post detailing my current options, thoughts, and questions.
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The thread was closed down due to violating some terms. Even though I was saying right in my post that while I had other options I didn't want to discuss them here, I just wanted to discuss my Macbook related questions.
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Regardless, it says a lot about a company when you ask questions and they are deleted because they're not favorable for whatever reason. It makes me say, "Well screw it then, I'll stick with what has worked and what I know"
Message was edited by: crazylegsmurphy
Message was edited by: crazylegsmurphy

How do I get an answer to a question

This is the second time where I have been looking for support at the Adobe Forums, and the second time where I get no reaction whatsoever. Don't necessarily want to whinge, but what would be the procedure here; repost? Give up? Write a new thread asking what one should do about this?
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Problem I have is the swatch doesn't come along for the ride.
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If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
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[edited by forum host - you have violated the Community Guidelines on acceptable language]

Well, the first thing to bear in mind that we are all just folk like you who use Adobe products. And we choose to share our time here helping people.
So, you need to be
1. Informative. What EXACTLY happens. Give details, exact messages, screen shots, whatever.
2. Polite. Because if we don't take to you we just won't help. You should understand that posting in all caps is considered rude, like going into a store SHOUTING. Unlike the store staff we don't have to deal with you, we can just ignore you. I know you explained why you use caps in another message, but seriously, it really hinders your chances of getting help. No wonder you find it FRUSTRATING.

How do you get an answer to a question posted in a Forum?

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