How do you get blood out of an Apple?

Apologies to all if this is a slightly unusual posting, but I'm at the end of my tether.
I'm a freelance graphic designer who, back in April, bought a G5 Quad. Yes, I know my timing was bad, but I needed it for a new project and couldn't wait for the Pro to be launched.
Quad#1 shipped from Apple Store without Airport or Bluetooth and was subsequently replaced.
Quad#2 was faulty. After 6 hours on the phone to tech support, they decided that the aerial wasn't working and agreed to replace the machine.
Quad#3 arrived without Airport and Bluetooth. In post-Oct 2005 Quads these have to be factory installed so, again, the machine was replaced.
Quad#4 arrived, but Airport would not work - only after some tweaking of the card did it agree to play ball. But that wasn't all - from the moment it was booted up, the machine emitted an ear-piercing screech whenever any load was placed on the processors, such as playing a QuickTime movie. Tech support couldn't isolate the fault, so the machine was replaced.
Quad#5 arrived minus Airport and Bluetooth... again. By this time I'd had enough and agreed to keep the machine which I hardwired to my router via a 50' Ethernet cable through the roofspace of my office.
Six weeks later, the fans kicked in and wouldn't stop. The machine went off to an Apple Repair Centre and returned fifteen days later with a new logic board.
In the four and a half months since I bought the machine, I have spent five working days either talking to tech and customer support, wiping disks and reinstalling software. On top of this, I have been without the machine I use to earn my living for more than a fortnight. And what was Apple's response by way of compensation to a customer of more than fifteen years whose livelihood they had compromised by their inability to dispatch a working machine? They offered me an iPod. Well whoop-de-doo. It seems that, as far as Apple are concerned, any losses caused by their ineptitude have to borne by the customer. God forbid that the shareholders should suffer.
So, if anyone out there has any ideas as to how I might receive a fairer hearing from my once-favourite computer company, I'd be delighted to hear from them. Failing that, has anyone got Steve Jobs' phone number?
Thanks for persevering.
G5 Quad Mac OS X (10.4.6)

This is a sorry tale and so different from my experience. I'd suggest keep climbing the Management tree in Applecare until you get satisfaction - which only you can judge if/when you get it.
I shipped a MBP to Applecare for a repair (first time) on Tuesday, arrived 4 days later all the healthier for their treatment. Repair time was very fair. Quads however are a different beast altogether. Spares will be spread further apart(cost and low volumes), repair processes being more specialised (liquid cooling etc).
Got to say there must be didly-squat that is complex with the wirless modules and radio. Awful Apple Marketing making these an optional party on a £2k system. Very poor service from your Applecare support.

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