How do you get Cloud storage to back up the SD Card?

My daughter S3 died and had to be replaced. Lost all the data and apps that were stored on the phone's internal memory. With the replacement phone, I set up the cloud storage for back up offered by Google but it only accessed the data on the phone's main memory and not the separate SD Card that is installed. How do you get the Cloud app to also back up the SD card data?

    NDBeartrap, Let's help get your daughter's info back! If the info was backed up the cloud, you would be able to download it back to the device. Can you verify that there is info on the sd card? this can be done by inserting the sd card into a reader w/adapter or phone that is compatible. Please let us know what happens.
sheritah_vzw
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