How do you get help here? iTunes is charging me for something I do not want.

How do you get help here?. iTunes is charging me for something I did not buy and do not want...

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

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HT1349 How do I get help with Itunes when I dont have a serial number for a Mac because I am not using a Mac???????

I just want to get some help using itunes. I have downladed music - paid for music, and can't get it into itunes. When I used th e'support' thing it just wanted to know my Mac serial numbers!! I don't have a Mac I hace a standard non Mac PC. So why can't I get help with itunes? Its taken me half an hour to get into this support thing because every single name I chose was taken!!!! Its just a nightmare. I hate it!
And now it tells me I must 'choose a community' and itunes isn;t listed! It gets worse! So I chose any community because this is just a never ending nightmare. 40 minutes ago now I clicked on support for itunes and I ended up here!

Thanks again. I bought two albums. I've no idea what I use to open a zip file. I just tell it to open and it ususally does but this time Windows media player won't do it!
I am in the UK and its 23.43 so I have to give up and go to bed now. As I said I have had no probes with Amazon downloads. I did email CD baby for help but they just sent the links that you offered earlier.
I have tried to burn to CD so I can listen that way but though I go through all the motions I can't add the tracks to the burn list by copying and pasting, and I can't 'drag the tracks here' beacuse the tracks aren't showing, just the whole album folder. It looks like this:
SO02294360-catherinefeeny12-mp3 (1).zip
file:///C:/Users/User/Downloads/SO02294360-catherinefeeny12-mp3.zip
Show in folderRemove from list
Have to give up for today and go to bed but your responses are very much appreciated. Thank you

How do you get Skype to work on ipad2? Have app, but will not open.

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How & where do you get help with iTunes?

I've read the troubleshooting, and posted here, but no one seems to know enough about iTunes to answer. I can't convert video to an ipod version. I downloaded the sample.mov and tried to convert it, and I get the same result as with any other movie "Error occurred while converting the file "sample_iTunes". The required file cannot be found". I ran Filemon (Filemon monitors and displays file system activity on a system in real-time. Its advanced capabilities make it a powerful tool for exploring the way Windows works, seeing how applications use the files and DLLs, or tracking down problems in system or application file configurations. Filemon`s time stamping feature will show you precisely when every open, read, write or delete, happens, and its status column tells you the outcome) to see what file iTunes wasn't finding.
For some reason it seemed to think that mcicda.dll belongs on the desktop instead of in the system32 folder, so I copied it to desktop, and tried again. Now I still get the same "The required file cannot be found" error. The only problem is that iTunes returns a "success" for every file it searches. My movies & videos remain unconverted.
I understand that this may be beyond most peoples' technical expertise. This forum is users helping users. I tried Apple iTunes troubleshooting. It only covers one or two problems. So where are people to go when they don't have problem #1 or 2? With Windows, I can go to an official XP forum, and get help from certified windows experts. I can even get free email support with some software. But I've seen nothing of the sort from Apple for the iTunes software.
Did I miss it? Does it exist?

This has been an enlightening experience. Thanks to the both of you who took the time to answer my apparently difficult question. Katrina S. said that Apple doesn't provide support for the iTunes software because it's a free program. While I could see that if it functioned passively (as with Windows Media Player), iTunes is totally enmeshed with the optimun functioning of the ipod. It was set up to function with the ipod, which is likely why iTunes didn't work with other mp3/media players. Now the music is DRM-free, and can work with other players, but purchased video is still confined to an ipod. Itunes won't even convert the sample_.mov from its own Troubleshooting, let alone video from other sources. If iTunes is supposed to be an integral part of using an ipod, then the malfunctioning of iTunes should be an issue Apple should address. If I Google "Windows Media Player support", the 1st 4 results are from Microsoft, not from a user forum (even though the program is also free). One site even starts with "Start here when Microsoft Windows Media Player is not working how you expected". Wow, that IS support! There's no reason (aside from cheapness? dismissiveness?) that Apple shouldn't step up.
Nonetheless, I will call Apple. Nothing to lose. At worst, I'll have to initially deal with some smug person who will be yet more condescending when he finds out I have a pc and not a mac. Then, after he can't fix the problem, I'll be passed on to the much nicer, more knowledgeable tech support person. This was my experience with Apple support a couple years ago with my 1st ipod. I can go through this again if it helps. I'll let you know.
Pickles1128, I have tried this program (MPEG Streamclip [www.squared5.com])to convert movies/music videos for my ipod nano 4th gen. Now, just the "audio format not supported" excuse appears when ipod won't load the video. But this is the same result I had gotten using Moyea Video Converter. I used MPEG Streamclip with the newest Quicktime, not the Quicktime alternative program mentioned for those without QT. While this program would export the video/audio file, all options involving actually converting the file were grey-ed out and unusable. Sure, I suppose I could separately export the video & audio files in workable formats, then (currently beyond my ability), recombine them. But shouldn't programs work much easier than this?

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT1349 How do you get help from apple if you don't know where to find the serial number of my "product." I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

HT1390 How do you get to the ITunes screen that gives you the movie rental option?

How do i get to the movie rental screen in iTunes?

Just tap on the movie that you want to rent in iTunes and the option to either Buy or Rent will popup in the movie description window. If the Rent button does not appear, it is not available for rental yet.

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Is there an easy or automated way to get Lyrics into iTunes using Windows XP wo cutting and pasting? I am a Nano user. Thanks
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Yes, you can use EvilLyrics to download lyrics from songs as you play them in iTunes, and then you can use a script to copy those lyrics into iTunes.
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TS2972 How do you get the house icon to come up for the home shared? I can't drag the songs!

I have tried troubleshoot.. How do you set it up to where I can drag songs from other libraries!

I had the most awful time trying to make this work too.
Here's what I did...
1) Turn off the wifi on your mac.
2) Get all your contacts the way you want them on your address book (on your mac) BUT you have to make sure they're all in the same contact list. See... there's a little red ribbon almost in the middle of the address book screen. Click on it and make sure there is only one list. My problem was my address book had created a "On my Mac" list, and an iCloud list, both with different contacts. Once you get them all into one list go to "Export" and create an "Address Book archive". Save this document in a safe place, this will contain ALL your contacts the way you want them.
3) Delete all your contacts on Address Book, and using a web browser delete all your contacts on iCloud. Turn on the wifi on your Mac and let them both (mac and icloud) sync up and make sure there's no contacts at all. If any appear you'll have to delete them.
4) Turn the wifi off on your mac once more.
5) Import the Address Book archive into your address book (on the mac). Make sure they all import to only one list (no more "On my Mac", or "iCloud" list).
6) Turn on your wifi and let iCloud sync to your list of contacts. If it deletes them all try the whole process again... deleting from iCloud and mac, and then importing contacts into Address Book.
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How do you get help here? iTunes is charging me for something I do not want.

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