How do you get support from Adobe?

I cannot get any support or answers from Adobe. Chat: they said they couldn't answer my question, I had to call the support phone number. I did this. They asked for my phone number and said they would call back in 30 to 40 minutes. They called back in 5 minutes. I was then put on hold for just over an hour. And then they hung up on me.
I've had very few problems with Adobe in the past 10 years. Always quick, sweet help. Now, nothing.
How do we get help? Or are we just out of luck - too big, don't care?
Here's my problem: I am a Creative Cloud member. I downloaded Flash CS6 on my main computer, and my laptop. I rarely used the laptop, but had to start using it. As I was working with Flash on the laptop I noticed the brush tool did not have any options on the toolbar. No size, pen tool use, nothing. I restarted the program. Still nothing. So, I reset the program by holding down cmd+option+shift as I restarted the program. The proper message came up asking if I wanted to reset, I clicked yes. Still didn't fix the issue.
Given this program was downloaded, and knowing that problems can happen if the line "burps" during a large download I figured I'd simply uninstall Flash completely, and they go back and download it again. Nope, the button for download says it has been downloaded.
Now what? Adobe apparently can't help. Any ideas?

So, the answer is complain on the Adobe Forums if you need help and can't get it through the normal channels.
Thank-you for your help. After running the CS Cleaner tool it found a lingering file, which seemed to be related to AIR. Apparently I didn't get a clean uninstall and that's why the CC apps saw that Flash was on my machine. After CS Cleaner did its thing, the download became available.
I just wish getting the answer wasn't so stressful and time consuming. Adobe provides great products, now they just need to follow up with great customer service.

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Adobe id: [email protected]

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I swear Adobe acts like they hate their customers. I've been having a problem since June 18 and I am getting nowhere. At that time their so called "support" site was down for days. Somehow I eventually established a support case that I could see when I logged on to my account. I submitted everything they asked for. Now it is gone, poof. I cannot see what happened to my case. I was also exchanging e-mail with someone from Adobe but after I submitted everything she requested she quit replying. THAT WAS 9 DAYS AGO. Did I mention that the CHAT IS DOWN in the middle of the day with no explanation of when it will be available again? I regret every buying an Adobe product but I did and I deserve to be able to use it but I cannot.
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sunshinecowgill wrote:
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