How do you get the indicator that marks emails as "read" to work properly?

Every time a new email comes in it's never marked as unread. The computer is on a wired network in an office where no other Mac users have this problem. The usual diagnostics have been performed and the computer seems normal in all other operations. Any ideas? The office geeks are stumped as well.

There's an option in Mail > Preferences > viewing tab > check "Display unread messages with bold font".
Regards,
Captfred

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