How do you get them to take a network problem seriously?

I have a couple of websites that I need for work.  For some reason They stopped working with Verizon phones, 3G and 4G, at least in my area around the 28th of march.  They work if you make a wifi connection and with other carriers.  When I finally got to a human she couldn't go off script and kept telling me that I needed to reboot the phone.  The only way that was going to work was if I hung up and rebooted and then went through their voice jail system again.   So I went to a franchisee and had them deal with it.  the only advantage they had was a number to get straight to a real person and they were on another phone so they could go through the rebooting sham.  They gave me a trouble ticket number >(Ticket number deleted)< and the problem is still unresolved.  Although it did briefly work yesterday.
I can't find any place on their site to check the status of this trouble ticket and haven't heard from them since.  How do I check the status of the ticket and light a fire under them.
It would be nice if people from around the country could check one of the sites; fsmstamps.com just so I could know if it is my area or everywhere.
Message was edited by: Verizon Moderator

It doesn't matter now.  They finally fixed it but the time was far too
long for me not to have all the service I'm paying for.
Nevertheless the phone # is <Personal information deleted per the TOS>
What you really need to resolve is why it is so difficult to report a
network problem.
BTW the I posted the ticket number and someone at your end scrubbed it.
<Personal information such as the phone number and ticket number is not to be posted on the public forum per the Verizon Wireless Terms of Service and should only be shared through a private "Direct Message" (DM for short).>
Message was edited by: Verizon Moderator

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