How do you get users to submit tickets?

Morning all,I've been using Spiceworks for ticketing and monitoring since I started here about 4 months ago. Our site consists of just over 50 users (51 to be exact, I was number 50 - Wooooo!), around 40 PC's / Laptops and 5 Servers and I am the sole IT guy on site. Whenever a user has an issue it is currently reported via phone, email or when passing in the corridor and I manually enter it into Spiceworks. I've never liked this because, even though we are sysadmins, everyone can forget things. There's been more than one occasion where I haven't had an email or phonecall and a ticket hasn't been created.The problem is that users are users and they won't like the idea of the helpdesk system. Either that, or they won't read the email stating how to submit a ticket.How do you Spiceheads get your users to use your helpdesk system?
This topic first appeared in the Spiceworks Community

Hi Rolomoto, when in Finder, press shift+command+G and type "/Users" in the box (without the quotes). You can also get the "Go To" box from the Finder menu. Finder will show you the different users folders, with the currently logged in user having a "house" for the folder. Because each users' folder is for them only, you won't get permission to see much inside them.

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