How do you get Verizon to honor something their customer care department told you?????????

Spoke to a very nice woman on 2/11/15 who kindly allowed me to override my update date (which is only 1 month away mind you) in order to get in on the G3 for free deal going on right now and may I point out that SHE RECOMMENDED IT SINCE IT WAS FREE. I told her that I would drive to a store that evening in order to try the phone out to make sure that is what we wanted and she was to call me this morning to set everything up. We had quite a lengthy conversation about the features of that phone compared to the Galaxy S5. Well, this morning my phone decided to block her calls twice for some reason so I called them. I get a different person that NOW tells me "Oh we can't give you that price although we are letting you upgrade now". WHAT????!!!!! I'm furious! I was wanting to get two of these for two of my lines of which I have 4 lines! I pay them $250 per stinking month for their service so they have made a MINT off of me and they cannot give me the phones for their advertised price?????? No way to override the date huh? RIGHT!!! No way to override the price huh??? RIGHT!!!! Well, I work for plenty of lawyers and I don't roll over and die on issues where I am wronged! I will fight this to the end so who in the world do I contact next to get this resolved???? OR lose 4 lines PLUS I will return the tablet I just purchased LAST NIGHT!!! As well as place horrible reviews on every site I can think of. Verizon you were wrong!

Verizon is corrupt in what they tell you and what they honor. Their right hand does not know what their left hand is doing.
I am so angry at them for what they are NOT doing to solve problems we have had with billing since October. I have been putting horrible reviews on every site I can think of as well. This typically is not my approach but I have exhausted every avenue of reason with them up to this point. They are so big they don't care. Only thing though is I live in a small community that does pay attention to things others say and I am telling it like it is. Verizon customer service is a group of dishonest, incompetent people.

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