How do you get your money back from the app store

I bought madden 12 from the app store on my iPad 1 and I pick the teams then it crashes

You don't.
Per terms of the store all sales are final.
What troubleshooting steps have you performed?

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How do you get your money back from a charge you never even made on the app store?

How do you get your money back from a charge you never even made on the app store?

Contact iTunes.
How to report an issue with Your iTunes Store purchase

How do you get your money back from accidental purchase?

I accidentally bought an album on itunes that i didnt want. Is there a way to get my money back?

Policy is all sales are final.
If you want to try anyway (sometimes they make an exception), use the "Report a Problem" link in your email receipt or contact iTunes Support.
For more info see: Refunds from the App Store or iTunes Store

How do you get your money back from a purchase you didn't recieve?

I gave my girlfriend an iPhone for christmas last year and told her it was safe to shop on the app store. I have been paying for that mistake ever since.
She quickly got interested in a fremium game called Dragon Vale and bought a huge pile of whatever dragon currency it had. She never recieved it.
I can't find a way to fix it. I tried going the the app store and report a problem on the game itself ... the report a problem on the currency pack ... Then I used the report a problem link provided in the purchase confirmation email.
0 responses at all.
She stopped playing the game compleetely 7 months ago.
Any suggestion on what we can do?

I managed to get this responce:
If you are using an Apple device and have a billing issue:
Unfortunately, we are unable to give refunds directly since billing is all done through Apple. You can request a refund from the following link:
https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=131629&locale=en_US
Got to chat with a nice apple support person and unfortunately the purchase was too old to get refunded.
Good strategy from Backflip Studios to delay answering untill its too late to refund
I hope this might help other people with purchase issues

How do you get your money back from iTunes?

I bought an album off of iTunes yesterday (Jason & deMarco, "Till The End of Time" and it was just beautiful so I went back today to buy an earlier album they offered called "Spirit Pop". EVERY song skips and is marred in some way, halting, as though there is a scratch on the record - but it is digital!!!
I am so angry. I wasn't sure if it was me or the songs so I went back to iTunes and bought a single song from the album and got the same thing!
So how do I complain to iTunes? I want my money back or an album that doesn't skip. When I go to iTunes they have no complaint department or area to write to Apple to ask for help!
I won't buy from iTunes again unless I can get quality recordings.
Lisa

Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
(32104)

Can you get your money back if the app you purchased doesn't work properly?

Hi,
I recently bought the MobileNoter SE app in order to sync my OneNotes between Playbook, Windows Phone and Laptops.
Once the Playbook was added to the previously fully functioning sync system things started to go wrong, so much so that I've had to re-create a lot of my notebooks.
There are a whole host of flaws and bugs with the app - some people say this is just an Android App which is ported which might account for the bugs if it wasn't fully tested after.
I posted a review which has been taken down - presumably by MobileNoter - without explanation.
I mailed support and they initially sounded like they wanted to help but have since gone silent. I have asked for my money back but more silence.
I wouldn't mind but this app is £20 for which you would expect a fully functional app. This is far from it.
Anyone know what the procedure is now to get a refund. Is there some way Blackberry can help?
Many thanks

Actually, wrong.
The tech support people can help with Playbook purchased apps. If you've called and they said they cannot, you were lied to.
Even in the link you posted, in #10, it states clearly "App Refund related matters are handled by BlackBerry Customer Care." That, my friend is accessed by the support number. Again, if you were told otherwise, you should inform them of such or ask for a manage/supervisor.
And, you don't have a "Partner ID" because you are not a "Partner". The section you're referring to applies to mobile providers, which are the Partners.
Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

HT204053 How do you get your money back from iTunes for games that don't work?

I purchased mahjong plus for $1.99. The game cannot be opened and I cannot find out how to solve the problem and I would like to know how to get a refund.

Click here and fill out the form for assistance. You will probably get song credits instead of a refund.
(32104)

How do you get your money back if the product/app you bought didn't download?

I tried to buy an iBook yesterday. I had enough money on my card to buy it. When I clicked the buy book tab, it said that my card was declined. So I checked my balance and it took my money but the book isn't there. Either my money needs to be put back on my card or that book needs to appear in iBooks.

Does the book show in the Purchased tab in the ibookstore in the iBooks for downloading, and the amount that's come off your card is the book's price, it's not a temporary store holding charge (which should disappear within a few days or so) ?
If it doesn't show in Purchased then you could check to see if it shows in your Purchaes history so that you can use the 'report a problem' link from it : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If doesn't show there or the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
For the card being declined, if it's a debit card then I don't think that they are still accepted as a valid payment method - they are not listed on this page and there have been a number of posts recently about them being declined
If it's a credit card then is it registered to exactly the same name and address (including format and spacing etc) that you have on your iTunes account, it was issued by a bank in your country and you are currently in that country ? If it is then you could check with the card issuer to see if it's them that are declining it, and if not then try contacting iTunes support as above and see if they know why it's being declined.

HT201359 When you have been charged twice for same item, how do you get your money back?

When you have been charged twice for same item, how do you get your money back?

Morning Domangere,
Thanks for using Apple Support Communities.
Following this article refund will be an option.
For more information on this, take a look at this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best of luck,
Mario

HT2404 how do you get your money back for software that does not perform as advertised?

how do you get your money back for software that does not perform as advertised? I purchased the batch coverter to watch .swf video which it states it supports, but it will not open the files and I want my money back!!!!!

tell Apple. http://www.apple.com/feedback/
iTunes Store Terms and Conditions specifically states: All sales and rentals of products are final.

Can you get your money back from itunes

Can you get your money back from itunes

if you purchase a itunes gift card you will not be able get your money back. unless if it has never been used, such as enetering the bar code then you can probably take it in to the original store where you bought it from with the receipt.

Downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

downgrade back to the free 5 gigs within the 15 day period of orinal purchase ... how do you get your money back ...

iCloud- Storage upgrades and downgrades
We can do without the all caps yelling. These are user forums, and you are not speaking to Apple.

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

How can I get my money back from an app

How do I get my money back from an app tht my daughter accidentally bought.

All sales are final.
You can try contacting itunes support and asking for an exception.
Click Contact Us at the bottom of this page

How do you get old emails back from the cloud storage

how do you get old emails back from the cloud storage

How did you get them into cloud storage?

How do you get your money back from the app store

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