How do you import mp4s into Premiere Pro CS6?

When attempting to import an mp4 file, I get a dialog box indicating that the import failed because the file does not contain video or audio streams. The file is undamaged, it plays fine on windows media player, both audio and video. I tried loading it into Adobe Media Encoder and had the same problem. Thoughts?

What is inside your file?
Codec & Format information, read both links in reply #1 http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to find file information for PC/Mac
http://mediaarea.net/en/MediaInfo/Download

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Hi I'm Hayley, I was just wondering, I have footage in a strange format; .mp4, and it wont import into Premiere. Someone asked me if I had all the updates, etc, I do, and still no luck with it...
I was thinking of doing a reinstall of it, but if i do that, I will likely have to download all my updates and stuff all over again, and in the end, the mp4 thing still may not work.
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Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
Once you know the codec, you may post again to ask how to edit what you have

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Earlier versions had this problem, but while I was working with CS6 it was never an issue. Now it is an issue again. It is not simply the issue of audio lagging, or I could fix that by unlinking and adjusting. The audio is fine in some areas, lagging in others. Sometimes it is the video that is lagging and not the audio. The clips are perfectly fine outside of Pr.
Dimension: 1920 x 1080
Codec: H.264, AAC
Duration: 14:28
Audio Channels: 2
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If you provide video file details, someone may be able to help
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
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Welcome to the forum.
Depending on which Canon camera is shooting the CR2's (those change with the model of camera), and depending on the version of the ACR (Adobe Camera RAW) module one has installed, then Photoshop, LightRoom, or Photoshop Elements, should be able to Open the CR2's, and Save_As (either with, or without processing - though I always do some processing). Jim's suggestion for PNG is a good one. In my workflow, I just stick with PSD's, as I often have many different uses for the files, beyond Video.
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When I try to import video taken with a Sony Handicam DCR SX63 I get a "There was an error decompressing audio or video". In searching this issue I find many people with the same issue but never a resolution. Is there one? That a novice could implement??
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Your last link deals with taking files off a SD card.. this is not my case but there is mention of renaming files creating a problem. So.. I re-download all my video from my camera using Windows Explore and copied the entire folder and root (Videos\MP_ROOT\101PNV01). My previous download using Windows Media.. did in fact rename the files. However I get the same error when trying to import with Premiere Pro.
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From MediaInfo:
General
CompleteName                     : D:\Videos\MP_ROOT\101PNV01\M2U00026.MPG
Format                           : MPEG-PS
FileSize/String                  : 77.7 MiB
Duration/String                  : 1mn 9s
OverallBitRate_Mode/String       : Variable
OverallBitRate/String            : 9 371 Kbps
Video
ID/String                        : 224 (0xE0)
Format                           : MPEG Video
Format_Version                   : Version 2
Format_Profile                   : Main@Main
Format_Settings_BVOP/String      : Yes
Format_Settings_Matrix/String    : Custom
Format_Settings_GOP              : M=3, N=15
Duration/String                  : 1mn 9s
BitRate_Mode/String              : Variable
BitRate/String                   : 8 929 Kbps
BitRate_Maximum/String           : 9 100 Kbps
Width/String                     : 720 pixels
Height/String                    : 480 pixels
DisplayAspectRatio/String        : 16:9
FrameRate/String                 : 29.970 fps
Standard                         : NTSC
ColorSpace                       : YUV
ChromaSubsampling                : 4:2:0
BitDepth/String                  : 8 bits
ScanType/String                  : Interlaced
ScanOrder/String                 : Top Field First
Compression_Mode/String          : Lossy
Bits-(Pixel*Frame)               : 0.862
TimeCode_FirstFrame              : 00:00:00:00
TimeCode_Source                  : Group of pictures header
StreamSize/String                : 74.0 MiB (95%)
Audio
ID/String                        : 189 (0xBD)-128 (0x80)
Format                           : AC-3
Format/Info                      : Audio Coding 3
Format_Settings_ModeExtension    : CM (complete main)
Format_Settings_Endianness       : Big
MuxingMode                       : DVD-Video
Duration/String                  : 1mn 9s
BitRate_Mode/String              : Constant
BitRate/String                   : 256 Kbps
Channel(s)/String                : 2 channels
ChannelPositions                 : Front: L R
SamplingRate/String              : 48.0 KHz
BitDepth/String                  : 16 bits
Compression_Mode/String          : Lossy
Video_Delay/String               : -70ms
StreamSize/String                : 2.12 MiB (3%)

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How do you import mp4s into Premiere Pro CS6?

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