How do you increase/decrease volume on an iTunes song?  Also, some songs get cut off before they are over.

This is in reference to Follow Up 286560206; under the control tab on "Libraries" the drop down indicates that a song can be increased in volume by pressing ctrl + up and decreased by pressing ctrl + down, but no matter how I try it nothing happens.  Also, some songs get cut short, and once I saw an option on how to lengthen the play time on a song, but I can't remember how to get back to this screen.  Thank you.

Welcome to the Apple Community.
Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.
You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option at the bottom of the screen of the iTunes app (or video app) on your iOS device.
If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

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