How do you know what folder/file to modify?

Ok, I've had Sun Support on site and even they couldn't tell me exactly how this works and the Sun Support phone support is clueless...
All I need to do is change the "look & feel" of the portal so how am I supposed to know what folder/file to modify to get what I need?
Setup:
* Nested Tabs setup and working
* JSPTabContainer contains the following:
* First Top Tab is:
<Container name="MyNestedTabContainer" provider="JSPTabContainerProvider" merge="replace">
* Then first inner tab is thus:
<Container name="MyHomeTableContainer" provider="JSPTableContainerProvider" merge="replace">
1) What folder do I modify to change the look of either tab? I tried changing the JSPTabContainer/tabs.jsp and nothing happens. Do I have to change the default/JSPTabContainerProvider/tabs.jsp file instead?
2) There is also a banner line with "Sun One Portal Server" between the tabs, how do I get rid of this?
I've spent hours scouring the files using trial and error to try and get rid of simple things like this and almost at the point to chuck the whole thing into the trash can. I could have created a portal using Tiles by now...

I find it IMPOSSIBLE to believe that this is the
recommended way to do things.I do not say it is the recommended way, I'm just telling this is a quick way I personally use to do it. Sorry if you do not find my script useful.
Where or where is all of this directory creation and
copying of files found in the documentation? I guess it is described in the Portal Server Desktop, look for "sesta" which is an example organization name use there.
Where does it say that in order to make changes, you have
to all of this?I do not say you have to do it, neither the documentation. That is just a recommendation I suggest to avoid messing with globally used files, and clearly isolating your work from what is provided with the product.
Are we just supposed to find it all out via osmosis?I guess tha documentation and this developer's forum are a better option ...
I am extremely frustrated with this product right now.Sorry about that.
The display profile merging and the template directories form an extremely powerful tool, but with a learning curve longer that those found with simpler approaches.
Once you got them though, you'll find they allow you to easily and elegantly cover a very wide range of needs that wouldn't be achievable otherwise.

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