How do you leave BT?

How do people leave BT broadband + Telephone ?
I have a horrible feeling I'm lumbered with a 24 month contract which renews when you move house, which I did 12 months ago. So I've either been with them over 24 months or 12 months.
So there is something called unbundling which I've heard about. Can anyone share with me what's involved, the magic words I have to state when dealing with them?
Sorry to all those new BT customers who might read this, but after this past 12 months I've had enough.
My sync speed this week:

The way I was given "Get of Jail Card Free", was through the help desk. After following their instructions and appointments several times, got to the point where I refused to do anymore, and read out everything they had asked me to do, dates and times and who I had spoken to and quoted Material Loss Then they literally pleaded with me for one more chance with the agreement that if they could not fix the issue they would terminate my contract with no penalty and transfer me to the appropriate department.
This duly happened and was given a date and Mac code for the broadband to end. I would like to add that I also complained quite early on through their online complaint form. And in contact with thier customer services.
This was done with 2 months into a 18 month contract.
You do have to remain polite and calm their is no point blasting off at the person on the phone as it is not their fault.
However it did not come to this due to the Mods here so If given the chance I would go with them. It is a lot less stressful!!!
Mortgage Advisor 2000-2008
Green Energy Advisor 2008-2010
Charity Health Care Provider Advisor 2010-
I'm alright Jack....

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