How do you lose a pre-order when I have a receipt for the transaction?!?!?

I have a receipt for 9/15 in the store for an iphone 6 pre-order.  Now yesterday when I call to check my status no one has any record of this transaction.   The only explanation I'm getting is it was a system glitch and I have to order again.  I waited a month already!?!?  Can someone at Verizon not find a solution to this and get me a phone even if I'm upgraded to one better.  This is either Apple or Verizon's system failures not mine. 

The store never shows it existed.  Theie only solution was to re-order, or yesterday they had a 128GB.  All they would do was waive the $30 upgrade/activation fee.  They would not negotiate or give me the 128GB in place of my 64GB.  I placed a new order yesterday still unsatisfied with the result, mainly because I refuse to delay a successful order any longer.
I spoke with support last night after I was still mad about the whole situation.  My order confirmation number, which they finally ended up finding in a seperate system shows under a different account.  They "supposedly" verified with fraud that it wasn't fraudulently altered.  Apparently once they are submitted they can't be changed?  She ended up calling the store manager who seemed more interested in refunding fraudulent charges than finding out the process, IT system problems that happened.  I visited the store today after the rep spoke with him last night.  He still downplayed the issue but did offer to put me on an esclation list and work with me on the price.  Surprisingly the 128GB phone isn't there today.  This is obviously an validation problem between Apple and Verizon.  The store manager says that the confirmation number is Apple generated when the submission takes place.  I am in the process of contacting Apple too to assist in resolving this so I have a phone ASAP, not another 2 weeks.

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