How do you make sure the form data prints (commercial offset printing)?

We are commercial printers and have been using a PDF workflow for quite a while now. We recently received a PDF form to print but any information filled in the form just dropped out (all non-data printed fine). When we send it to a laser printer, everything is there but when it goes through the RIP and imposition software (both Heidelberg), all the data is missing.
When I open the PDF from the client, I am not able to change or even highlight the data. There is a message saying the information is locked.
We were able to get around the problem by importing the PDF into InDesign and making a new PDF from that but that seems to be an extra step that coulb be avoided.
Anyone else with a similar problem (and solution)?

How can you tell that it is an XFA form? If I can identify the form type from when I get jobs like this, I can use the workaround from the beginning.
Here are a few more screen shots of things that are happening:
When I try to Print to a PDF:
When I use the Mac "Save to Adobe PDF" in the print dialog:
I get this message often:
and when I try to embed the missing font (PitStop), I get this:
The only thing that has worked so far is placing the PDF in InDesign and Exporting to a new PDF from there. I guess this is making the flattened PDF that you talked about.

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I will let you know if works. Thanks    BobC
Date: Fri, 27 Sep 2013 11:17:43 -0700
From: [email protected]
To: [email protected]
Subject: How do you make ps6 the default program
    Re: How do you make ps6 the default program
    created by gener7 in Photoshop General Discussion - View the full discussion
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How do you make sure the form data prints (commercial offset printing)?

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