How do you make sure you weren't charged twice for one purchase?

I downloaded an album and it's showing in my library twice. Was I charged twice?

Look at your purchase history and see.

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I'm being charged TWICE for one purchase, how can I get my money back for that second charge?

I bought an album and two songs which added up to about $13 and I went to check my credit card account and saw that itunes is charging me twice for that same thing along with an extra $1 for something else. One of the transactions is on 11/05/11 while the other one is on 11/07/11 and I only bought the album and songs once and I haven't bought anything else since then. I emailed them about it and they think it's an unauthorized purchase when it isn't I know that I bought the songs but they're charging me twice for that one thing. I've called them and they all said that I have to go to the customer services and that's didn't help so what do I do to get my money back?
This also happened before where they charged me twice but it was just 2 bucks so it was a big deal but this time it's almost $14 and I want that money back.

Here's a link to a procedure:
http://www.ehow.com/how_5590751_refund-itunes.html

HT201303 Question - are you charged twice for one song??

I purchase a song for my computer and then put in on my IPhone and was charged twice for the same song! Is that the normal way?? It doesn't seem right to have been charged twice for one song! Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one? Thanks

Hi..
No. You should not have been charged twice.
Follow the instructions here > How to report an issue with Your iTunes Store purchase
If you don't see a credit to your account within 3 business days, use the email form to contact Apple here > Apple - Support - iTunes Store - Contact Us
Once purchase can't you put this song on Ipods and Iphones without Itunes charging for each one?
Yes.

Charged twice for one order-how to correct?

I ordered one Adobe PDF Pack, Annual--fee $89+. My credit card was charged twice and I was assigned two order numbers: AD010989710 and AD010989827. I did not want two of the same order. How can I get one of these orders and charges removed? Thanks.
KayP

You can try here:
http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription- acrobat-online-services.html

How do I make sure my page width is optimized for all monitors?

I have a portfolio-ish website, and I've noticed that on small screens there is white space if you scroll to the right. On big screens (Such as my 27" iMac), the design doesn't fit the whole screen.
http://treyflorkiewicz.com/
How can I fix this?
Thanks!

I believe you have used rectangle frames with image fill on page as background. You may want to use full width rectangles with images as page background which would fit on all screen.
Thanks,
Sanjit

HT204088 How do I report that I have been charged twice for the same app?

Can anyone provide me with a link to report this problem?

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

HT204053 I have multiple devices used by family members, how do you make sure the kids don't see Moms messages from Dad and visa versa?

I have multiple devices used by family members, how do you make sure the kids don't see Moms messages from Dad and visa versa?

Hi Roger:
Thanks for the reply. I think I figured out the problem. Apple has confused (at least in my mind) the different IDs that people can have. In the iCloud settings, they use the term Apple ID and not iCloud ID. I guess there really is no such thing as an iCloud ID. There are Apple IDs with various attributes. This is not clearly explained or easy to see (how could I look up to see if my Apple ID is associated with iTunes for example?).
I created, what I thought were iCloud IDs for each family member, but we all use my Apple ID for iTunes.
One other question - why does the syncing of Notes using iCloud require an @me.com email account. That makes no sense to me.
Thanks for your help!
AO

Newbie Question... How do you make sure java can find all the imports

Hi everyone,
I am new to Java and so far I really like it. But I am having problems porting applets to my websites. How can you make sure that all the references can and will be found in the applet...
for example,
I import javax.media.ControllListener in a project I am using and it works great in the applet viewer but when I try to port this to my website I'm working on, java can't find it. I really would appreciate any help on this cause then I would have java power :) and will keep me from losing my hair :).
Thanks for those who help me.
- Stan

Hey jwenting,
Thanks for the quick response. Classpath definitely makes sense so I have been reading up on that... But do you include .classpath file in your website too? And how would you reference it if you need to reference it?
- Stan

My widget browser keeps showing "failed getting widget feed" and keeps saying "failed getting widget feed and make sure you are connected to the internet" when I am connected to the internet. How do I fix this?

my widget browser keeps showing "failed getting widget feed" and keeps saying "failed getting widget feed and make sure you are connected to the internet" when I am connected to the internet. How do I fix this?

Widget Browser is gone. Adobe pulled the plug on it quite a while ago.
See this related discussion from earlier today.
Widgets a Gone Gone
Nancy O.

How do i fix this: error message- index.html - error occurred - An FTP error occurred - cannot put index.html. Access denied. The file may not exist, or there could be a permission problem. Make sure you have proper authorization on the server and the ser

that is...
index.html - error occurred - An FTP error occurred - cannot put index.html. Access denied. The file may not exist, or there could be a permission problem. Make sure you have proper authorization on the server and the server is properly configured.
File activity incomplete. 1 file(s) or folder(s) were not completed.
Files with errors: 1
index.html
thanks!

It's under More Options triangle in the Manage Sites panel. See screenshot:
Nancy O.

Error while writing to file: C: \ Program Files (x86) \ iTunes \ iTunes.Resources \ el.Iproj \ iTunesExtrasDownload.png. Make sure you have access to this directory.

When i try to install iTunes in my Windows 7, this error message apear "Error while writing to file: C: \ Program Files (x86) \ iTunes \ iTunes.Resources \ el.Iproj \ iTunesExtrasDownload.png. Make sure you have access to this directory." Someone help me!!

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

"Windows cannot find...Make sure you typed the name correctly" issue across many files

I recently have run into an issue where many programs cannot be opened. I get an error message saying "Windows cannot find... Make sure you typed the name correctly the try again." This happens for task editor, or manage in the control panel. I cannot change settings in the system security as I get the same message.
I ran a full scan of McAfee and nothing was picked up.

Hello,
Thank you for posting in the HP Support Forum.
These symptoms you describe appear because Windows cannot find certain application when it is lauched using some kind of shortcut. Since it appears with many applications (including Task Manager), this is usually considered to be caused by malicious programs (malware) such as viruses, trojans, etc.
http://support.microsoft.com/kb/311446
*Note - the above Microsoft KB article is just one example for the many many viruses that exist out there. Of course, you may
Please, double check your system with other security products aside from your McAfee.
Try to check your computer using the free ESET Online Scananer:
http://kb.eset.com/esetkb/index?page=content&id=SOLN2921&locale=en_US
Scan with the free HitmanPro :
http://www.surfright.nl/en/hitmanpro/
Please, report back your results.
If it happens so that you cannot run ESET or HitmanPro, best would be to use an alternative computer (known clean one), prepare a bootable CD/DVD using a "live" antivirus image such as Kaspersky Rescue Disk or ESET SysRescue Live, and scan your system using this CD/DVD. Full instruction can be found here:
http://malwaretips.com/blogs/how-to-use-kaspersky-rescue-disk/
http://www.eset.com/int/support/sysrescue/
Please, report back your results.
Best wishes,
IT_WinSec
Hewlett-Packard employee | HP Enterprise Services
Although I work for HP, I express my personal opinion.
Visit www.hp.com/makeitmatter
--Say "Thanks" by clicking the Kudos Thumb Up in the post that you find useful.
--Please mark the post that solves your problem as "Accepted Solution"

Failed to send email. failed to establish connection with the outgoing email server. Please make sure you have entered the email account and password correctly.

I get the message listed above when I try to email pics. It asked me to set up an email account. I chose gmail. It asked for a password. I'm assuming it was asking for my email password. And yes I may have typed it in wrong, but how do I "please make sure you have entered the email account and password correctly" ??? I can't find out how to get back to that point?

Have you checked your Gmail in-box? See if this helps:
https://forums.adobe.com/thread/1642613

"ADE could not connect to the obtention server. Make sure you are connected to internet" error message.

I am trying to download a new ebook that I bought on ebook.de (already did it before and never had problem) and this error message appears "ADE could not connect to the obtention server. Make sure you are connected to internet". I am connected to internet and my connection is quite good... I have no idea how to fix this problem. Can someone help me?

Hello,
Quickly you can do a check.
Open your browser
Type URL: https://adeactivate.adobe.com/adept/Status
Press enter
You should see something like:
If it says "UP", this indicates ADE will be able to contact activation server.
If not, then, maybe firewall is causing you this issue.
Thanks

I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any

I can not update my version of itunes. When I install the message "Could not open key UNKNOW \ Instaler \ Products \ E84E5F4E55179FC488DCF773E79CCA45 \ SourceList \ Media. Make sure you have sufficient access to that key or contact the support team." Any tips on how to solve this problem?

If doesn't work try use the instructions below BUT in BOTH folders, first in SourceList and after in the Media.
Start>Run put regedit and press Ok.
1. Go to the key: HKEY_CLASSES_ROOT\Installer\Products\9B00314CD581E574FBCE93FE37F2911B\SourceLis t\Media
2. Right click in Media folder, select Permissions from the menu.
3. You will see that is no user, on the "Permissions for..." dialog box which appears next, press the "Add.." button and add in the "All"
4. Back on the first "Permissions for..." dialog box, click on each account in the top-list and make sure each has the "Full Control = Allow" and "Read = Allow" permissions
5. Click the "Advanced" button and the "Advanced Security Settings" dialog box appears
6. On the "Permissions tab" enable the checkmark box named "Replace all child object permissions with inheritable permissions from this object", then press the "Apply" button
7. On the "Owner" tab, highlight the "Administrators" name in the lower listbox, enable the checkmark box called "Replace owner on subcontainers and objects" and press the "Apply Button"

How do you make sure you weren't charged twice for one purchase?

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