How do you make the keypad hide when talking?

When I put the phone to my ear to talk, the keypad won't hide so I'm constantly accidentally muting myself. I've searched the settings and can't find how to fix this. Ideas?

There is a sensor that detects when your phone is held to your ear and it turns off the display. If it isn't working either it is defective or your case is covering it. So the first step is to remove your case and see if that fixes the problem.

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