How do you open a Lithium support case?

Received a private message notification for my residential userid forum logon
says
Hello viafax999,
You have received a private message in the Verizon Forums from: viafax with the subject line: test message.
Private messages are located at the envelope icon on the upper right-hand side of the community.
Please click here to access the community. You will need to login before you can read your message.
If you prefer not to get private message notifications in your email, you may turn this feature off by selecting Profile Settings>Preferences>Private Messenger and uncheck the "receive email notifications" option.
We strongly recommend that you leave the notifications on so you will continue to receive community support related private messages.
Click on the link and get
Authentication Failed.
Go To
CommunityUsers
Verizon Forums
Authentication Failed.
The link you clicked is requesting an operation that requires authentication, but the authentication failed.There are five main reasons why this may happen:
1) The link you clicked on was not generated for you, but was intended only for someone else's use to perform an action on their account. If the other person pasted such a link into a message body or you were re-directed to such a link from another link you clicked on, the authentication will fail and you will arrive here instead.
2) The link was valid for you, but your authentication ticket has expired. If this is the case, hit the back button in your browser and refresh the page containing the link. You will then get a fresh ticket and when you click on the link again it will work.
3) Your browser session may have expired. If so, hit the back button in your browser, then refresh the page containing the link you clicked on. You will get a fresh ticket and if you click on the link again it will work.
4) Your browser may be set to not accept session cookies (or the cookie may have been deleted, or you may have been prompted and refused the cookie), in this case you should modify your browser settings to accept session cookies, and/or accept the session cookie if you are prompted, in order to use this site.
5) Your browser arrived at this location from someplace other than this site (an external link or site), or your browser or security software may be set to not send referrer information, in this case you should use the links on this site itself or verify that your browser or security software settings allow sending referrer information, in order to use this site.
Return to my original page
Click on return to original page and get
An Unexpected Error has occurred.
Your request failed. We recommend you open a Lithium Support Case and provide the date and time you received the error and this Exception ID: 126F7DA2.Click your browser's Back button to continue.
Return to my original page
Would like to opn a Lithium Support Case to see if anybody is actually trying to work out why my residentaila userid logon does not work
Thanks

Hi viafax,
We have forwarded your comments to the forum administrators.

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