How do you " properly " reply to Apple support once they've contacted you?

This sounds very minuscule ( I KNOW) , but I am pretty sure I am doing this correctly. I am having some issues with my iTunes and need tech support. I've emailed them and got a response from tech very swiftly, asking for specific information and screen shots. I did this...to respond, I just click on reply ( in my email account ; yahoo) and then continue inserting required info.
Now...l I've sent the response , only to get back a day later, an email stating pretty much this :
'Your message has been enqueued and undeliverable for 1 day'
to the following recipients:
Recipient address: [email protected]
Original address: [email protected]
Reason: unable to deliver this message after 1 day
Am I doing something wrong ?? Because I also received a 'follow up' email from support asking for the information they specified the first time they responded. Am I not doing something right here?
This is the other information from the email :
Sat, 27 Apr 2013 00:43:08 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Sat, 27 Apr 2013 00:24:01 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Sat, 27 Apr 2013 00:05:16 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:46:32 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:27:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 23:08:48 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:50:11 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:31:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 22:13:25 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:55:07 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:36:42 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:18:29 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 21:00:14 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:42:18 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:24:41 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 20:06:55 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:49:15 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:31:50 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
Fri, 26 Apr 2013 19:14:24 -0700 (PDT)
Shell exited with status 75 (Temporary failure)
The mail system will continue to try to deliver your message
for an additional 6 days.
Again, please help?

Contact Apple
http://www.apple.com/support/contact/
ApplCare: 1-800-275-2273

Similar Messages

How to stop email notification from apple support site.

how to stop email notification from apple support site. please inform me

If you know the thread or community that is sending you the emails you can go directly to those and skip the rest of this however if you don't remember or are still getting email after going to the community read on.
Stopping email from ths site can be difficult, it is a multi step procedure. See the link Stopping emails from ASC which Neil posted for all the details.
regards

How to unactive recive email of apple support communities

how to unactive recive email of apple support communities ?

There are instructions on this page on how to stop them from individual threads :
https://discussions.apple.com/static/apple/tutorial/email.html
If you are getting them from a forum as a whole (as opposed to just individual threads), then towards the top right of that forum page make sure that it says 'receive email notifications' in the Actions box :
If it says 'stop email notifications' then click on it so as to stop them

How can I leave and quit Apple Support communities ?

How can I leave and quit Apple Support Communities ?

You cannot remove any records, comment etc that already exist. As Neil says, stop using your account. Pretty soon you will fade into obscurity.

HT204053 support states you can't merge apple ids, but it does give you an option to edit. Im sure there's a reason, but why can't I sign in to 1 account and edit the name to match the 2nd account?

support states you can't merge apple ids, but it does give you an option to edit. Im sure there's a reason, but why can't I sign in to 1 account and edit the name to match the 2nd account?

Shelady wrote:
... (wasn't even aware my gmail account had anything to do with Microsoft) ...
It doesn't. Gmail is owned by Google.
Shelady wrote:
Also can someone tell me how I report spam on my iPhone and iPad in a gmail account?
Report it to Google:

HT5577 how do you sign in to apple id to make changes if you lost recovery key..

how do you sign in to apple id to make changes if you lost recovery key and removed one of my trusted devices they are both still associated but only one is trusted my macbook pro is still trusted but neither it or the 5c can get pass the log in section where it asks for the recovery key!!!!!!!!
<Edited By Host>

Going to need a lot more info on what your are trying to do and why you are doing it.
Signing into an Apple ID is easy. Open whatever needs and Apple ID and sign in using the ID name, usually a email address, and the password associated with that name. you will then be signed in.
And please refrain from the profanity.

I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on

I have created an apple id on my pc but when i'm trying to download free apps from itunes store it's asking for credit card information which i don't have, that's why i went through apple support there i found "if you don't have credit card then click on none option but the problem is there isn't any none option so plzzzz some help me?

If you have an existing ID, & you don't want to use a credit card, you'll have to redeem an iTunes gift card. If you don't want to do that, you'll have to create a new ID by following the directions here, EXACTLY:
http://support.apple.com/kb/ht2534

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

I cannot reply to Apple Support Communities questions? I have already cleared caches and cookies and still no luck?

Click on one of those files, then go to Get Info in Finder: select what application should open such files.

I've been locked out of my iTunes account and Apple support say they can't reset it!

Apple seems to have a problem in which some accounts become locked and cannot be unlocked. Don’t bother responding with comment s like which i pulled form this site while tracking down my login issues:
"IT'S YOUR ACCOUNT YOUR RESPONSIBILITY IF YOUR STUPID ENOUGH TO SET UP AN ACCOUNT YOU CAN'T ACCESS THAN KICK YOUR OWN...TAIL!!! Pathetic cry babies....smh!"
This is my issue. My account has worked without an issue since I created the account 1+ years ago. Then for some reason i was prompted and i could not sign into my account. I went to iForgot site
Requested Email Verification to unlock account – I request email verification but the email does not arrive. I know my account emsil account works. I receive email every day to the email account from friends, family and even Apple (download billing receipts, and other apple notifications). I created another "test" apple id and received an email without This option does not work either because the verification email is not sent (or never arrives)
Next I went down the challenge question path. I cannot get past the enter birthdate page as it is never considers my birth date as valid entry. And yes, i know my birthdate but it is no longer accepted as a valid input.
I had a chat session with Apple support and they are aware of this type of issue but there is no process in place to fix these accounts. According to Apple Support (the person i chatted with) there is concern about protecting users identity by giving other access to your account. I personally question this response because i had account issue with other companies that mange personal date (e.g. my Bank) and the issue was resolved. Apple cannot or will not fix this issue. Without resolution i can not get to content i have purchased but have not downloaded and i can not purchases or upgrade exiting apps.
Any ideas?

Apple's primitive security scheme was very visibly embarrased by a media writer who saw two of his devices more or less wiped clean while he watched helplessly due to a social engineering crack. (not a hack, a crack)
You and a number of others have been caught between Apple's shutting down identity repair system and whatever unspecified fix. How long are you stuck? Well, they have your money already, and you consumers tend to be okay with the abuse, so they aren't in any hurry.

Typically, How many back and forths with Creative Support before they acknowledge your questi

Typically, how many times does one have to go back and forth with Creative Support before they acknowledge an issue or question?
This is ridiculous.
I'm on the forth reply now.
All I want to know is if there is a?64-bit ASIO driver for the X-Fi Titanium on 64-bit Vista?
They will not answer me.
All of my testing indicates that there is not a 64-bit ASIO driver for Vista, but they will not confirm or deny.
:angry:

dRe: Typically, How many back and forths with Creative Support before they acknowledge your question?U I don't know what Creative would have written if you asked SUpport these days?
I assume, they lied when they wrote this. There are several walkarounds for XFI cards
with beta drivers. In releas drivers they exclude the ASIOx64, but in beta it's included!
Creative has a very awkward marketing strategy. This was with Vista not having EAX on Audigy as
the said it is impossible. The newer X-FI was able to?do it and after a few weeks the Audigy also could-
after paying for it. The same with DolbyDigital Li've... and now with x64 ASIO. They reduce features
in cases the cheaper card had same possibilities as the more expensi've EMUs...
Shame on them. I?baught a creative Card for the 4th time (SB, SB AWE32,Audigy2, and now Titanium).
I'm going to thinking about selling it...

HT1725 For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the express lane website but I still cant find a fix for my problem. If you could help me out that would be superb!!!!

Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Hi, my name's Michael and I had a question about my iPod touch. I recently dropped it but I still have a warranty and Apple Support said they couldn't fix that my screen doesn't recognize my finger is on there trying to do anything?

Hi, my iPod touch was recently dropped but afterwards I called Apple Support and they told me I have a 17 day warranty for my Apple iPod Touch, so then I asked them if I could send it in to get fixed but what had happened to my iPod was that when I click the home button and try to ''Slide to Unlock" it doesn't recognize that I'm trying to do anything else the only thing that I can do is press the "Sleep" and "Home" Buttons and nothing else. Anything you can do to help me please??

Even if you were still under AppleCare warranty, it would not cover damage from a fall.
That "17 day" warranty makes no sense, though. iPods have a 1-year free AppleCare warranty for service, and 90 days for free phone support:
http://www.apple.com/support/products/ipod.html
Apple can repair just about anything that might be wrong with your iPod, but it will cost you. Call, explain the problem, ask for a repair appointment at your nearest Apple Store (or get a case number and ask for instructions to mail it in for a repair), but get a firm quote on the repair cost before authorizing the repair (or mailing it in for repair).
800-APL-CARE (800-275-2273)

I bought an iphone 6plus at $849 and it works well in China with a Chinese SIM. While the device went wrong, and I got a replacement in US Apple store. However, any Chinese cannot use in the replacement. I contact apple support, and they asked me to conta

I bought an iphone 6plus at $849 and it works well in China with a Chinese SIM. While the device went wrong, and I got a replacement in US Apple store. However, any Chinese cannot use in the replacement. I contact apple support, and they asked me to contact you to unlock the device. I want to know if you can help me with the issue.

The Verizon iPhone 6 comes unlocked, Verizon would not be able to help with a Chinese sim.
Source

How do I properly archive or save projects so they could be used in the future

Help would be greatly appreciated
How do I properly archive or save projects so they could be used in the future, but yet delete or trash the events folder they came from, to clear hard drive space

Hi to all of you Seniors and one junior [i.e. the the OP who started this thread]. I feel that this thread is a very vital subject relevant to practical and economical 'creativity oriented videography'!!!
As a newcomer I always have tried to have a grasp over this matter and the insecurity of 'incomplete knowledge' has been a constant mental niggle.
May I tell you that I have been struggling to 'hear' what I am now 'hearing' in this present discussion for over the past 10 months and have not been able to!!!
I shout out a million cheers to all the participants, OP included, involved in this thread.
May I request that this discussion be not allowed to die down but be used as a guidepost for all folks, especially those whose primary work is videography? By the time the this thread comes to an end, every reader should be able to make an 'informed and learned' decision of how to economically and safely preserve his work.
Salty's observation regarding opting for SD looks attractive just because of the lack of a suitable [read economical] means of having your work in HD...but, if in the coming days, were there to be any pathbreaking discoveries in terms of data storage, and hugh capacity drives are available at 'throwaway prices' would we not for the rest of our lives regret having done our works in SD?
Appleman's foray into this common problem, as to how it should be tackled, needs to be greatly lauded. Tom Wolsky's precise observations which obviate the need to check out and painfully realize some of the errors in Appleman's hypothesis neccessitate that the laurels, as usual, be handed over to him.
Now having said what I felt after reading through this thread, I would like these clarifications:
1] what is meant by having a backup of 'currentevent.fcpevent.'? How do we go about it. Where are we to store it? After doing this 'backup' can the 'currentevent.fcpevent.' file be deleted from the event folder?
2] Some word of enlightenment regarding the meaning and usage of 'event metadata '...i.e. say after 3 years of having the 'projected related event data' in cold storage, were one have the need to put his project back again on to the timeline for further editing...what are the exact steps which one should take?
DR.SOMANNA

In LiveCycle Designer ES4 how do you remove tabs within a page once they have been created?

In LiveCycle Designer ES4 how do you remove tabs within a page once they have been created?

Emma,
Take a look at the troubleshooting tips on this page from the Infosemantics website:
http://www.infosemantics.com.au/adobe-captivate-widgets/drag-and-drop/troubleshooting-widg et-issues
Pay particular attention to the section entitled: "My drag and drop question works correctly sometimes, but not other times. "
From the appearance of your slide, it looks like you may have removed some of the components from the quiz slide that are necessary for it to function correctly. Try the test that this section of the troubleshooting suggests so that you can see if this is the case. If it turns out that you have deleted some items, you'll need to recreate your quiz slide to get them back again.
Hope this helps.

How do you " properly " reply to Apple support once they've contacted you?

Similar Messages

Maybe you are looking for