How do you re-set an apple ID password when I go into reset it states apple ID is inactive but I can't set a new one up with the email

My husband got his first iphone and we tried to set him up an apple id using his email but when we tried it stated an apple ID was already set-up.  So we tried to re-set the password but then it states the Apple ID is inactive.........its a crazy circle!!!! HELP!!!!

Hi AppleGuy678,
Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having with your Apple ID:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
- Judy

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