How do you reset an apple ID password, when you can't remember (or reset) the password of the linked account?

Hello!
Finally got around to restoring the settings on our old iPhone 4ses, however, in order to do so for my husband's old phone, we need to turn off 'find my iphone'.  The problem is that he cannot remember his apple ID password (and never set up the security profile in its entirety, so no good there), nor can he remember the password of the linked email address (which is an apple one).
Does anyone know how to go about remedying it?  Sure, you can request a new password, which is sent to the account linked to your apple account, but what if there's no way to access the linked account (or reset that email accounts password, as it is an icloud account and redirects you to the reset apple ID site)?  It's driving me nuts!
I hope this makes sense - am feeling less than thrilled right now.
Thanks in advance.
cheers
Zoe

Thanks for that, Roger.  I had tried to access support through their website, but kept getting a message along the lines of 'no solution found'.
For reasons unknown, I decided to update the software on the phone, and was then able to restore settings that way.  Weird, but I'm happy that I didn't have to resort to violence towards the phone!
Thanks again.
cheers
Zoe

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