How do you reset your apple ID security question answers if you forgot them.

So,my grandad had control over my iTunes account and knew all the security question answers which I have no idea what the answers are,and he died last year,so I have no way of finding out the answers. Every time I go to rest the answers, it asks for them, and because I have a new device, it's asking for them when I try and purchase something. Please help?

Hi ..
Follow the instructions from the link you posted from here >  Rescue email address and how to reset Apple ID security questions

Similar Messages

  • How do I reset my apple id security question with out a rescue email

    How do I reset my apple id security question with out a rescue email?

    You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (101013)

  • HT201363 How can I reset my Apple ID security questions?

    can you help me please .  How can I reset my Apple ID security questions?   helooooo

    You need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (104774)

  • How do I reset/edit my iCloud security question answers.

    How do I reset/edit my iCloud security question answers.

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • HT4623 I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

    Subject:
    Subject:
    I want to purchase online but they want my security questions answers and I forgot them. Can u please help me in this

    if you have forgotten them, contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.

  • How do I get my security questions answers? I forgot them and trying to buy an app

    I tried to buy an app and it asked me for my password and did it, and then it asked me two security questions and I wrote done the answer that could be it and the said they were incorrect. How do I get the answers to those security questions? Or can I reset the questions?

    If you have a rescue email address (which is not the same thing as an alternate email address) on your account then the steps on this page will give you a reset link on your account : If you forgot the answers to your Apple ID security questions
    If you don't have a rescue email address (you won't be able to add one until you can answer your questions) then you will need to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Apple ID: Contacting Apple for help with Apple ID account security
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps on this page to add a rescue email address for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses

  • How do I reset my security question answers if I forgot them?

    Help me! D:
    I have money on my account and I got a new ipod and I forgot my security question answers.

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • HT201342 How do I get my security question answers if I forgot them? My mail is my normal hotmail address, but my rescue address is my iCloud. I just need the security questions so I can download music.

    I just got an iPod 5th generation for Christmas. Before, I had a 4th generation. I made my apple account over a year ago and I can't remember my security question answers. I've looked how to fix this, but it says send a rescue email. My rescue email is my iCloud account. I have no idea how to check my email on there because my mail is already just my hotmail account. I would make a new apple ID, but I've already downloaded a $10 card onto my iTunes not knowing it was going to do this. Please help!

    Apple ID security issues -
    Call Apple Care and ask for the Account Security Team. They can assist you with your issue.

  • How can I reset my apple id security questions, if I have not set a rescue email account?

    My new iPhone says "To help ensure the security of your Apple ID we require additional information."  It then asks me for the answer to my security questions.  Which I can not remember.  I can log into iCloud and my apple ID, but can not change my security questions.  A web search indicates that I should be able to send a security email to my rescue email account.  Since this option does not appear on my accounts security question screen, it looks like I never setup a rescue email.  How do I reset my security questions, or setup/change my rescue email account?
    Thanks in Advance!!

    Actually, you'll have more luck contacting AppleCare Phone Support.
    http://support.apple.com/kb/HE57
    With the information you provided, I assume they can verify your identity and reset your account security questions.
    Kind regards,

  • How can I reset my Apple ID security questions?

    I have had an Apple ID account long time ago. For some reason, Apple is now trying to assure if you're the owner of the account by asking the answers for your security questions. I had answered those questions long time ago, and I really do not remember what I had exactly written. I want to know how to reset the questions. I can access my account with no problem; I just can't update my applications in my Mac because they are requiring the answers for these questions. Many assistants have tried to help me, but they hang up the calls. I have checked everywhere through my account, and there is no link that indicates to reset the security questions. I would appreciate someone that could help me with this issue. Thank you!

    I have the same problem, they appear unable to reset them.Considering Apple rang me at home,so they have my number, contact me on my email and I have other Apple products it seems ludicrous that while I can reset my password and have done so already, they can't reset some obscure questions answered long ago and forgotten. No wonder Apple is losing market share. If it takes much longer I will sell the iPad and replace it with a Asus or Samsung tablet.

  • HT5312 Please send to my rescue email adress my apple ID security questions. I have forgot them. Thank you!

    I have forgot my apple id security questions

    You need to contact Apple, either through the link in that article or by phoning them.
    (77343)

  • HT4913 How do I change my security question answers cause I forgot them!

    I forgot what I put cause I didn't think I had to put it in for my phone

    Reset Security Questions
    Frequently asked questions about Apple ID
    Manage My Apple ID
    Or you can email iTunes Support at iTunes Store Support.
    If all else fails:
      1. Go to: Apple Express Lane;
      2. Under Product Categories choose iTunes;
      3. Then choose iTunes Store;
      4. Then choose Account Management;
      5. Now choose iTunes Store Security and answer the bullet questions, then click
          Continue;
      6. Sign in with your Apple ID and press Continue;
      7. Under Contact Options fill out the information and advise iTunes that you would
          like your security/challenge questions reset;
      8. Click Send/Continue.
    You should get a response within 24 hours by email.
    In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.
    Another user had success doing the following:
    I got some help from an apple assistant on the phone. It is kind of round about way to get in.
    Here is what he said to do and it is working for me...
      a. on the device that is asking you for the security questions go to "settings", > "store" >
          tap the Apple ID and choose view"Apple ID" and sign in.
      b. Tap on payment information and add a credit/debit card of your preference then select
          "done", in the upper right corner
      c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the
          Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you
          should be asked to verify your security code for the credit /debit card and NOT the
          security questions.
      d. At this time you can remove the card by going back in to edit the payment info and
          selecting "none" as the card type then saving the changes by selecting "done". You
          should now be able to use your iTunes store credit without answering the security
          questions.
    It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.
    Good Luck friends!

  • TS3297 How do I get my security question answers if I forgot them

    I tried to buy an app  and since I just got it it asked me for security questions and i forgot the answers to the questions since I made the account several years ago.

    Try here  >  http://support.apple.com/kb/HT5312
    And here  >  http://www.apple.com/support/appleid/contact/

  • How can I reset my Apple ID security questions when it's not giving me the option to?

    Can someone please help me to figure out how to reset my questions!?!

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (91633)

  • Can i reset my apple id security questions at the german support hotline?

    hi,
    unfortunately i forgot my security questions for my us-appleid, now i want to reset them, but i am in germany at the moment.
    my question is, is it possible to reset them via the german support hotline?
    please help me :/

    Hi tschaschdin,
    Welcome to the Support Communities!
    You should contact Apple US Support for your Apple ID security issues. 
    The article below explains how to change your rescue email address and/or reset your Apple ID security questions.
    You can attempt to answer your security questions in order to change your rescue email.
    If you are unable to remember the answers to your security questions and the rescue email address has changed -- contact Apple ID Security for asissistance.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Apple ID: Contacting Apple for help with Apple ID account security
    http://support.apple.com/kb/HT5699
    Cheers,
    - Judy

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