How do you resolve the computer error message "ipod software update server could not be contacted"

I am trying to restore my ipod touch but when I go to restore I get the error message "ipod software update server could not be contacted"  What do i do?

Try here:
iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

Similar Messages

  • HT2305 When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    When I am trying to update my iPad 2 via syncing it with my PC, I get the following error message: "iPad software update server could not be contacted." Any ideas?

    Try rebooting your router and or cable modem. Unplug it/them for about 30 seconds and then plug back in. See if it works then. Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

  • I get the message ipod software update server could not be contacted

    itunes says my shuffle is in recovery mode. I click restore but it cannot connect.
    I tried the Control Panel>Admin>Services>Apple Mobile Device>Stop>Start and I get a message saying it started then stopped.
    I have uninstalled and re-installed itunes 3 times but cannot get past this point.
    Itunes can see a device as the image of my device and the correct colour is shown.
    Any help please?
    ipod shuffle 2nd gen, windows vista, chrome

    I assume iTunes is up to date? 
    There have been a few others in the past few days with the same error message. Perhaps it wouldn't hurt to wait a day or two as it could be something on Apple's end as well.
    It wouldn't hurt to also run a network connectivity test and post back the results.
    iTunes for Windows: Network Connectivity Tests
    B-rock

  • HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

    Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Trying to update keep getting a message "the ipod software update server could not be contacted Network connection could not be established" using mac OSX. done this with 2 ipod touches??

    trying to update 2 ipods but when I go through the process it says "The ipod software update server could not be contacted" "Network connection could not be established". One of the ipods is locked and I don't remember password.

    Here's what you can do in case of the forgotten password:
    Connect in recovery mode and restore, you'll get the option to rest the passcode during this process:
    iOS: Unable to update or restore and iPhone and iPod touch: Wrong passcode results in red disabled screen
    If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
    Check this post for the network problem:
    https://discussions.apple.com/message/17855328?ac_cid=142432#17855328

  • HT201263 When I try to restore on iTunes, I get the message the ipod software update server could not be contacted... what do I do now?

    When I try to restore my iPod, I get the message that the ipod software update server could not be contacted.  What do I do now??

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • HT201210 I can't restore my child's ipod touch due to itunes stating the ipod software update server could not be contacted or is temp. unavailable which I have several times & tried the resolution steps on the error page & the ipod won't restore  please

    When I was updating my child's ipod touch with itunes....it put the ipod in recovery mode and said I would need to restore and then update....which was my only option to choose, so when I chose restore & update....after going thru it seemed the process, then a window came up that stated the ipod couldn't be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable and to try again.  After trying this several times unsuccessfuly and going thru the steps on the help section, the ipod is still not able to restore & update, thus we can't access anything on our very new ipod touch and I am very frustrated, can't afford any Apple support tech time.  PLEASE HELP!!

    Try:
    - Powering off and then back on your router.
    - The Additional Information paragraph of
    iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • "The iPod software update server could not be contacted. The Server does not support this version of iTunes." Any thoughts? Also, iPod will not turn or or charge (tried in my laptop, house computer and dock) I have all the lastest updates to my knowledge

    "iPod software update server could not be contacted. The Server does not support this version of iTunes." iPod will not turn on or charge or reset settings. I tried plugging it in my laptop, house computer and docking station to charge and nothing. Also, I have all the latest software updates to my knowledge. This is a classic 8GB iPod, running of Windows 7. Any thoughts/suggestions?

    only thing that seems to work so far is syncing without photos and also check here https://discussions.apple.com/thread/3206849?start=30&tstart=0

  • IPod Touch 4gen disabled "The iPod Software update server could not be contacted" Make sure your network settings are correct and your network connection is active or try again later.  Please help!

    My daughter forgot her passcode.  Her iPod Touch 4gen is disabled.  I've tried everything I've read online.  I get to the "Restore" part on iTunes and then I get the message, "The iPod Software update server could not be contacted.  Make sure your network connections are correct and your network connection is active or try again later."  How can this be so hard to do?  Why isn't there a simpler solution.  I live 2 hours from the nearest Apple store.  Any advice you may offer would be very much appreciated.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • 'The iPod software update server could not be contacted.'

    I have recently been having problems with my iPod touch 2g.
    I updated my iPod and everything worked fine, but I realised it had wiped my iPod clean, and I changed it back to recover my lost notes. I got most back, but when I tried to update it again, the problems came.
    Whenever I tried to click restore on iTunes, an error kept coming up:
    "This iPod cannot be used because the Apple Mobile Device Service is not started."
    I tried searching around for answers but nothing would work. I cannot acess my iPod. It is frozen on the recovery mode screen, (the image of a USB and iTunes logo), and cannot be switched off. I have tried uninstalling iTunes multiple times and restarting my computer.
    When I started this update, I had iTunes 10. (Not sure exactly which one). Though at one point I updated it to iTunes 11, but quickly uninstalled it and when back to 10 because I didn't like it. Maybe this had something to do with all the errors? I don't know.
    Then overnight, my iPod was just left on the recovery mode screen, unable to do anything with it. When I switched my computer back on to try again, when I click restore, a new message comes up:
    "The iPod software update server could not be contacted."
    I again tried researching but nothing has worked. My internet connection is perfectly fine. I can't use my iPod at all. It needs restoring, iTunes recognises that, but will not let me click restore. iTunes store works fine.
    Please, somebody help?! I don't know what to do.
    p.s. I'm using Windows 7.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

  • Trying to set up brand new iPod shuffle (4th gen) in iTunes, but it says "The iPod software update server could not be contacted."

    I just bought a 4th generation iPod shuffle from the store.  At the end of the iPod set-up in iTunes, whenever I click "done" a message pops up that says, "The iPod software update server could not be contacted."

    Hello, curieuse. 
    Thank you for visiting Apple Support Communities.
    Here are the steps that I would recommend going through when receiving this error.
    iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
    http://support.apple.com/kb/ts1814
    Cheers,
    Jason H.

  • Ipod Touch Stuck On iTunes Screen. The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.

    I got a new ipod touch for Christmas.
    Today I was going to put music on it, i was told there was updates.
    So I went ahead to do them.
    My Ipod is stuck on the screen with the usb cord pointing to the itunes logo.
    In Itunes i'm told :
    Itunes has dected an ipod in recovery mode. You must restore this ipod before it can be used with itunes.
    Turning the ipod off - the same screen appears when it's back on.
    When I click restore ipod and after restore and update is clicked ; Extracting software loads up at the top.
    When its done this is the message I get:
    The iPod 'iPod' cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavailable.
    I've been looking up trying to figure it out myself and have read making sure a setting in Lan Settings in Internet Properties has ; Automatically detect settings checked. I still get the same ipod message.
    I've tried holding the power and home key to turn it off, then powering it back on. But that doesn't work.
    I installed itunes today, so its up to date - I checked.
    I don't know what else to do.
    Can someone help me out, please? :}
    The operating system was ios 5 something? It wanted to update to 6 i believe.

    I've tried the top part but now that i've looked to the bottom:
    Additional Information
    The “hosts” file may also be blocking gs.apple.com.
    Select the hosts file (normally you can find your hosts file at C:\WINDOWS\SYSTEM32\DRIVERS\ETC).
    I put this in the url bar?
    When it gives me the list of names, im not sure what to do from there. The steps aren't that clear for me.

  • I've forgotten my passcode and when trying to restore it I get "The iPod software update server could not be contacted"

    I recently had my iPhone taken away from over-use so I thought I'd just use my iPod I haven't used in forever, when turning it on it said locked for 21 million minutes, so I checked out few videos, fix it on iTunes, and when I could access my iPod, my mind went complelty blank, so I checked out so more videos on what to do when fogetting your passcode, and I found you had to restore your iPod, which was fine by me because, I have maybe an app or two on it, so wiping everything out wouldn't be anything.. But, when I go to restore my iPod I get, like in the title, "The iPod software update server could not be contacted" any ideas on what to do?

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • " the iPod software update server could not be contacted " what am I suppose to do now? please help.

    Hi, It's been a week now since im having this problem with my iPod touch 4thgen 8GB. it says it needs to be restored but when i do so it gives me an error which says " the iPod software update server could not be contacted ". I've tried restoring it a hundred times and each time this is what it says. under it is written " make sure your network settings are correct and your network connection is active or try again later ". what does that mean? that what am I suppose to do now? please help.

    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - Try on another computer/network
    - Wait if it is an Apple problem

  • This morning i tried to restore my ipod and it said:"the ipod "ipod cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavalible." i have no idea what to do and i need help

    this morning i tried to restore my ipod and it said:"the ipod "ipod cannot be restored at this time because the ipod software update server could not be contacted or is temporarily unavalible." i have no idea what to do and i need help.

    Update Server
    Try:
    - Powering off and then back on your router.
    - iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
    - Change the DNS to either Google's or Open DNS servers
    Public DNS — Google Developers
    OpenDNS IP Addresses
    - For one user uninstalling/reinstalling iTunes resolved the problem
    - Try on another computer/network
    - Wait if it is an Apple problem

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