How do you scroll up and down using arrows on external keyboard

Trying to use features on external keyboard.

The whole page moves, not the pop up window.  The window does not show all of the information so I need to scroll down. Any other suggestions?

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    <blockquote>Locking duplicate thread.<br>
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    Hi xillain, 
    Thanks for contributing to the Apple Support Communities.
    It sounds like you're noticing unusual behavior with your iPhone screen. If the screen seems to shake or jitter when you scroll up and down, I recommend these steps:
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    From:
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    Sincerely,
    Jeremy 

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    http://support.apple.com/kb/TS4123?viewlocale=en_US

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