How do you set a transparent background when adding an image?

I've added a block arrow image to a slide in Captivate 4. I enabled Transparent background and selected white as the color within the Image properties. This used to work when I added the same image in Captivate 3. However, in Captivate 4, when I publish, the image displays with a white background. Though it is transparent in priview mode and on the slide iteself when i have the project open. Any ideas on what else I could do to make the image background transparent?

Hi there
Transparent background should still work in Captivate 4 just as it did in Captivate 3.
There are a couple of reasons it may not do what you are expecting.
The background isn't truly the color it appears to be. For example, it may APPEAR to be solid white (or another color) but in reality it's hundreds of varying shades of the color. This happens a lot with JPEG images.
If the image is PNG format, I've seen Captivate become confused. Especially if the PNG already has a transparent background. So you may need to edit the image and save in a different format.
Cheers... Rick
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