How do you talk to a live person?

I can't use my phone until I pay for service. I've tried paying online, on the phone itself, and calling the help number. Nothing works. I've tried pressing 0000 as advised by a sales rep I talked to, but it just hangs up on me. Has anybody figured out how to talk to an actual person?

    I'd be happy to point you in the right direction ashleykdr! You can reach a representative at 1-800-922-0204, or you can dial *611 from your handset. May I ask what you need assistance with?
Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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