How do you turn off Text Recognition in the new ExportPDF?

You used to be able to de-select it before exporting to a Word document.  Now my documents are converting with a bunch of gibberish.
Do I need to post somewhere in particular to get a response from someone with Adobe?  I really need an answer ASAP as I use this for work and there is apparently no way to call and speak to a person on the phone.
Please help!

Hi Cortney,
Perhaps screen shots would be more helpful!
Try this: http://forums.adobe.com/docs/DOC-3062
Let me know if that works better for you!
Regards, Stacy

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