How do you update Acrobat 9 Pro ?

I bought a new computer and installed Acrobat 9 Pro and now I cannot update it.

Hello Julian,
did you already check Adobe - Acrobat 9 Pro Extended : For Windows (Adobe - Acrobat : For Macintosh) and or Product updates?
Hans-Günter

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The update option under Help says there are no updates. I've accessed ftp.adobe.com and attempted to install these update patches, but am given and error message that they are not compatible with my current version of Acrobat. I need to install this update for 100 users.

Hi mgfa,
Try downloading and installing the patches as the order mentioned in the KB: Update, patch | Acrobat, Reader 7.x - 9.x | Windows
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Monday, July 29, 2013 2:36 PM

Acrobat updates:
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Hello,
Adobe Updater don't update Acrobat Pro 9. It seems that Acrobat don't appears under Adobe Updater, it appears all others Creative Suite CS4 applications but not Acrobat. I dont know how to fix this. Is there any wahy to manually add Acrobat to the list of application that Adobe Updater updates?
I have two Macs, in one of them Adobe Updater updates correctlly Acrobat Pro 9, but the other have this problem that i describe above. In both machines i have Mac OS X 10.5.6.
I would appreciate a lo any help that you could give me. Thanks,
Marcelo :)

Hello Mike,
Thank you very much for the link, i would update this way now. But i still wonder how can i fix the problem so i can use Adobe Updater with all Adobe apps. I think that Adobe Updater is very usefull because you dont have to check the website for updates of the differents apps.
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I am attempting to update Acrobat Pro to 9.3.2 from 9.3.1. Downloading the update, I am met with this:
The patch has failed because the application has been modified since it was originally installed (for example, plug-ins may have been disabled).
Please go to the Adobe support website for more information regarding how to re-enable disabled components prior to installing the patch. Or, you can uninstall and reinstall the application, and then reinstall the patch.
Where do I find this "information" on the Adobe website? If Vague is an island, Abobe must be on it.
Any solutions others have found?
Uninstall and reinstall is a solution? Been down this road 16 months ago and it was a full afternoon on the phone with tech support in India. If this is the only solution offered, I am fine at the current crap unsafe version from Adobe. Unless of course Adobe is prepared to pay me for my time.
Message was edited by: KamakuraKid

I am a sys admin and have always had problems with Acrobat for many many year. I have spent 3 hours on the phone with tech support. Pushed out a new build with nothing else on except the base OS and still fails in the update and tried everything and yes im not a standard user, this is my job i build macs day in day out in 30 minutes flat, scripting, packaging the lot.
You can see in the log it tries to download an update with an incorrect url http:/ when it should be http:// this is really terrible and just shows there is no UAT at all. Yesterday another tech support just told me for another full suite that just dragging the apps to the Trash is a normal uninstall method. The tech support guy today told me Acrobat comes with all CS5 product but thats incorrect because it doesn't come with Production Premium!
Adobe i believe your Acrobat team is separate from other teams and i understand why you have had to break it off from the suite but come on this has been going on for so many years now its beyond a joke. You should fix it once and for all or at least get version x working with combined updaters like other vendor and offer free upgrades from 9 to 10.
What is the point going on about all these extra features and security fixes if no one can even update the product! Spend hours on the phone with untrained staff with poor product knowledge and waste every ones time because i am a very experienced sys admin and get sick to death of Acrobat updates which rarely ever work!
Also the system requirements for the update only goes to OS 10.6.3 and even the latest 9.4.1 only goes to OS 10.6.4 So even if every one can some how get i working its not even going to work on a 10.6.5 OS... pathetic so stuck no one listening, tech support don't listen. We just need an alternative good competitor then i am not buying or dealing with Adobe ever again!

Cannot update Acrobat Pro

Hi,
When I try to update Acrobat Pro to the newest minor version (9.3.3), I cannot complete the operation due to a dialog box that appears in the background, and cannot be moved to the foreground. To complete the operation I should click a button in this dialog box, but it is impossible and I must force-quit the updater.
This bug was already in the previous version of Acrobat, and despite I and others reported it, it is still there. Maybe someone knows how to solve the problem without waiting for a fix?
Paolo
As you see, the lower dialog box stays in the background (and cannot be moved forward).

I'm having a similar problem. I did check in Adobe support and could find nothing related to my issue. In Fact, several support search responses directed me to this forum.
When I try to update, at some point in the repair I get a dialogue box that is titled "Repair Setup." It just sits there, won't go away won't let me check or uncheck anything in the box or move it. From this discussion I got the suggestion and tried running the repair command under the help menu. This at least lets me check of uncheck the checkbox and click cancel or continue. This box asks whether I want or don't want the Acrobat plug-in in Safari. I definitely don't want it there. When I uncheck the box it says it has removed it, but the dialogue box stays in place in the center of my screen until I reboot the computer. If I re-run repair Acrobat, it once again lets me check or uncheck and tell it to cancel or continue. So, I tried telling it it could install the plug-in. It then told me I had to quit Safari. So, I quit Safari and tried again, but it keeps telling me I have to quit Safari even though I have already quit Safari.
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I just updated my Acrobat 8 Pro to 8.2.4 and I get an error message that says
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I am on a Mac Pro Quad-Core Intel Xeon running OS 10.6.4. I use Adobe Creative Suite 3 Design Premium, which is activated for the computer I use.
I have never had this problem when updating Acrobat before. What does it mean by "you must launch at least one other suite component . . ."? I opened Photoshop CS3 but that did not solve this.
What is the solution? How can I get Acrobat Pro to work?
Thanks for any help.

Hi
Add me to the list of users plagued with Adobeitis.
Like Bryan Rodgers I used TM to recover 8.2.3. Assuming this is still functioning Bryan perhaps you will be kind enough to tell us of any tweaks you had yo make, like trashing ‘plist’ etc.
The first launch of 8.2.3 went the same way as 8.2.4, then all was well. For a little while.
Then it was back to square one, even launching from within Bridge, i.e. clicking on a PDF, only resulted on a very brief appearance of Acrobat and then reappearance of the warning message.
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I seem to have resolved my TM Recovery problems by deleting the Folder in Applications/Adobe CS3 Master Collection/Adobe Acrobat 8 Professional.
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How do I install Acrobat pro on a new computer?

Hi ecribbs1411
Download the Trial from Adobe.com and run the Setup to install it ,....
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You could try creating a new account using the instructions here http://kb2.adobe.com/cps/404/kb404927.html. Update Acrobat from the new account and see if the patching works now.
Also, could you please provide the log files for the failing patch. To obtain the log , follow the following steps:
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2. Open Console, located in the Applications- > Utilities folder.
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Please respond to me at: <private info removed by admin>

Hi marybernal,
With CS5, Acrobat 9 is installed with a separate serial number and installation media, so you'll want to make sure that you have your Acrobat 9 serial number: see Find your serial number quickly
If you had Acrobat Pro, you can download the installer from this page: Download Acrobat products | 9, 8
Before reinstalling Acrobat 9, you'll need to uninstall the Acrobat DC trial that you've just installed. Please see this document for uninstall instructions: Acrobat DC uninstalled Acrobat XI | How to get Acrobat XI back.
Best,
Sara

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How do you update Acrobat 9 Pro ?

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