How does a customer request new Driver support for BOE XI 3.1?

Hello:
I would like to know the process to request product enhancements/feature support?
We are running BOE XI 3.1 on HPUX-IA64 going to Neoview 2.4.
I would like to know how to request support for the HP Neoview JDBC driver.
What is the process?
Currently as of SP3 the platform support doc only has HP ODBC 2.4 listed.
Thanks,
Dwayneat

Hi,
Raise a ticket with SAP support.
-Gokul.

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I am using PXI-8106 to run heavy-duty communication and one chasis holds the CEI-620 card (third party ARINC429 card from GE, formerly Condor Engineering). Currently on the PXI controller only runs LabVIEW RT (Pharlap) since I did not want to install Windows OS to slow the performance. Now here it is the problem, GE does not provide LabVIEW RT driver support for CEI-620 (they do have LabVIEW RT support for CEI-830 though, but that card is PMC interface). Basically right now MAX can not recognize the CEI-620 card on the host side, and I can not deploy my ARINC429 application VI to the target PXI controller. I am wondering anybody here has encountered the same problem and develop the LabVIEW RT driver for CEI-620 on his own?
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Sorry for my bad english, but I need to tell you my frustrating experience.
Due to low cost new windows 8 OS 64bit, I buy a lincense for mine Lenovo S205, conforted with some new Driver updated for 8 on Lenovo site.
I saw something strange in the Driver's page for ex. the wireless driver is called Cybertan\LiteOn and we have a Ralink RT 3090 wifi module.(or in some market Atheros AR9285)... Hummm realy strange.
I cross my fingers, I pray god and I start downloadin ALL the driver and start upgrading my system.
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I think,(to tell the true I'm sure) no one from Lenovo tech checked the drivers in a S205 models, and I can explain why with the above sad experience:
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- OSD: on screen display (FN+F keys) in 7 they was insert in the Lenovo Energy Mnagement, so to works you need to instal it. I make the same in win 8 with the new Lenovo Energy Management provides by Lenovo site, Lenovo Energy Management is working but OSD no !!!!
Windows 8 detect and show you in autonomy soud level and brightnes when you press FN+Arrow keys ant that are the most important but ALL the FN+F Keys are not showed on screen even if probably they are working (for ex. Fn+F6 correctly enabel1disable touchpad) but not icon showen on screen !! Well I can leave without OSD but once again seems Lenovo don't try EnergyManagement on a Win8 pc.
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Hahahaha very hilarious so I have to download the driver from Synaptics server that is so slow that I need 2 hours to finaly have my touchpad driver. Once again an epic fail from lenovo site.
CONCLUSION: Lenovo is the new n.1 pc producer in the world but it seems realy not professional when check his drivers and public it on the website. Could be s205 is the cheapest and not business line notebook but ... I am realy sad whit the way Lenovo put new drivers without any preventive control in the homesite driver's page.
It seems it was a lottery, extracting a number and put the corresponding driver on the S205 drivers page :-(
Sir this is not the good behaviour, is the bast way to loose users !!!! Very disappointed, very sad and I hope this post can help S205 users taht want use the new Windows 8 system to catch the correct solutions
I hope too some Lenovo developers can read this, try win8 on a s205 notebook and solve all the problems, because even if I solve with my 20 years pc experience all the issue, still remais some problems as SRS Sound seems not working (if It can work on our system, but if it can't why put in on our s205 driver too) and no OSD for every FN keys working.
There are not present some utility for win 8 as for example the CAPSLOCK keys utility that was present for 7 but not for 8 (I have to try if the older work on 8) or the Lenovo OneKey that seems not ready for 8..
So far so good winodws 8 works great on S205 and is a good choice if you catch the correct drivers as I explain here.
Hoping this help Lenovo not making the same mistakes in the future, and learn from their errors.
Once angain sorry for my language mistake but I'm not English
Hore this post can help in some case
Bye

Hi Romagnolo1973!
Thank you for posting all the things you learned, and how you got your S205 working with Windows 8! Hopefully this will help others.
To be fair to Lenovo, they list Windows 8 as not supported on the S205.
http://download.lenovo.com/express/WIN8-INDEX.html
As you found, it is sometimes possible to work around the problems and get things working to your satisfaction!
I don't work for Lenovo. I'm a crazy volunteer!

Printer Driver Support for Computers Running Windows 8 Release Preview

Printer driver support for computers running Windows 8 Release Preview
HP is working to help customers have the best experience with HP printers connected to PCs running the final release of Windows 8. The pre-release time is a development period when HP develops and tests printer driver solutions. HP’s current plan is for Windows 8 compatible printers to be available when the new operating system is released to the public. HP is working with Microsoft to include drivers in the Windows 8 operating system for HP printers introduced in recent years.
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inOS:
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HP Supplied Printer Driver/Solutions:
Although HP does not formally support any pre-release versions of Windows Operating Systems, including Windows 8 Release Preview, we may supply some full functionality drivers* prior to the official release of Windows 8. These drivers may be supplied as a courtesy to our valued HP customers through this Support Forum, though no formal support will be available otherwise. We welcome feedback within these support forums. Please check back for further updates as the official release of Windows 8 approaches.
* Full feature drivers provide full product functionality, plus valuable software to help you get the most out of your printer.

Hi vireshr,
Check out the following thread.
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/How-to-Get-Your-Inkjet-Printer-Working-with-W...
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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Victor Bykov
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Thanks
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If you get infamous error when updating HP Portables (laptops/notebooks/ netbooks) BIOS within Windows:
"SYSTEM DOES NOT CONTAIN THE NECESSARY WMI SUPPORT FOR THIS VERSION OF HPQFLASH":
I am posting a solution found for own business laptop (HP 8540W & 8760W) so WebSearch engines index/register it in a few days - future sufferers come here and get a SOLUTION, finally. Disreagrd previous "experts" advises, they don't work 100% & pity on TechSupport folks who get HP paychecks yet don't know products their co. designs/manufactures (on deep Technical level):
Below is a SOLUTION (WORKING) !
Go into Services (Run "services.msc" or get there thru ControlPanel-->AdminTools-->), find following 2 services ==> make sure they're running, chances are they're NOT (as in my case I keep them disabled unless need running):
1) "HP Software Framework"
2) "HP Service" [no typo - a real plain name]
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Should work from within Windows environment.
Notes:
a) Likely only one (1) service is responsible - namely "HP Software Framework" for HPQ Updater to fail, but doesn't hurt to reenable/restart both services.
I in fact am responding to other customers who elect to Update BIOS within Windows, perhaps oldfashioned but to me Boot Updater is more natural & always works regardless of WMI Support.
b) After done, don't forget:
*) Recheck BIOS settings - update may've added new and/or changed old, so rescan tobe sure.
**) Go BACK into Windows-->Services.msc & redisable both aforementioned Services if were originally disabled; or you're a computer Pro, you know what you're doing & like me keep all HP services disabled. The ones we got on EliteBook 8760W are pests consuming system resources, you just enable "Software Framework" when occasional issues emerge with HP softupdate (typically no issues) & redisable after use, rest of services are bloatware - some attempt to overrun Windows Wireless console, some seekout HP Networked printers (Ethernet, Wireless, but not USB), some do this & that - I study/know which one does what and decided to disable all. This is called a "minimalist" philosophy & turns your machine into a fast beast, I recently sold a very obsolete 4-year laptop which however handles 3DMCAD & complex designs/simulations, better new machines out fo a store, as new machines are loaded w/bloatware chocking down resources.
BUT nobody is requiring you to disable anything though.
The solution merely states the fact:
These 2 (or 1) services when not running halt BIOS Update "within Windows" (you can still run "BootDisk option", however, if preferred).
Simply restartung them solves your problem. Usually
Ya'll have a good day and enjoy!
===========
BELOW ARE IMPORTANT WARNINGS:
1) IF YOUR BIOS UPDATE STILL FAILS, SOME OTHER PIECE IN WMI SUPPORT IS MISSING - IN MY CASE WAS THESE 2 SERVICES, BUT THERE'S REMOTE POSSIBILITY SOMETHING ELSE MIGHT BLOCK UPDATER. DON'T WASTE TIME & CHOOSE "USB/BootDisk" options instead
2) Once BIOS updater does its job, will ask to auto-restart - let it go on & complete, it will self-shutdown (click "Next" to skip 60-second timer), then do NOT turn it on manually!, wait - it'll turn on by itself in 15 seconds, let it boot into Windows, you're done!
3) WARNING: close other apps before proceeding, be 100% sure your ACpower won't be interrupted or better yet - make sure battery is in/charged (so if ACpower accidentally disconnects, you're autoswitched onto battery) b/c power loss may result in severe damage to internal hardware. In the old days it'd result in fatal damage, these days powerloss would still result in a major repair (ROM chip corruption).
So to summarize: those 2 services I specified, are often responsible for whether HPQ/ROMpaq will or won't run.
Other causes possible, but I've not witnessed; and if so - choose BootDisk option.
===
Stan M. Starinski, MSEE.

Hello Ceramics.
Your ProBook is an Enterprise model. It would be a good idea to also post your question to the HP Business Boards as those forums deal specifically with that kind of product. Here is a link.
Have a great day!
Please click the white star under my name to give me Kudos as a way to say "Thanks!"
Click the "Accept as Solution" button if I resolve your issue.

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