How does a factory reset work?

HP Pavilion g6 Notebook PC
QC400AV
Windows 7
I have had a problem with my intel graphics drivers not responding and then recovering. Went online to a remote access technician and they said that I had a lot of internal applications that are not working and suggested I have one of "their guys" go in and do some work...
I have personally reinstalled the drivers myself and yet the problem still persist. I must admit that my event log is full of errors. Something like 3 thousand in the 8 months I have had this computer. Brand new and it has errors dating from the moment I pulled it out of the box. How could this be?
Even so I would like to give a factory reset a try. My question is, what exactly does it do? I understand files such as doc, pix, vids will be erased; applications too. Does it actually restore all system files or is it more like a band-aid that fixes errors?
If there are better options what are they?
Thank you for your time
Donald
This question was solved.
View Solution.

Factory Reset formats the hdd and does a complete reinstall of everything. Many times this corrects a flaky install from the factory. If you still have problems after doing the Factory Reset, check your drivers page for an update which might help>>HERE
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