How does a Managed Account work? Can it be reset to an Admin acct?

Have a friend that just called and was unable to install any software updates because her account indicates it is Managed. She doesn't have a clue how it got that way, and any user name and password does not work to allow software to be installed (since that account is not the Admin).
I did some searches and didn't come up with a description or method for changing the account to an Admin.
thanks for advise on this issue.

Have her follow this kb document: Administrator user changes to standard.
While the conditions that caused her to arrive at the situation may be different, she should be able to change it back to an admin account.

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