How does an account holder return their old phone when they edged up through the Verizon Edge Program? I have wasted way too much of my time trying to do this and am certainly disgusted with Verizon's communication and website for this.
I have been searching this helpless website for 3 nights after work trying to figure out how to get my old phone back to "WHEREVER" it needs to go. I am soo frustrated, I'm ready to throw this phone away and forget it. I've read through posts and tried the links left to only be taken where I've already been, with NO LUCK AT ALL. I've even called verizon myself to get, yet again, NO HELP!! Can anyone give me the real answer as to what to do.???
I've got the box I received my new phone in, with the plastic bag for the old phone and some papers the clearly read, "Keep this for your records" nothing that says RETURN LABEL. Don't have an address, either!
This is the same response other community users have gotten, there is not option to print a label. This is also where li was told to go look for the receipt when I card
Verizon. THERE IS NOTHING THERE TO PRINT. I've tried to include a link to that page, so you can view yourself, but I'm thinking it won't post in this community discussion.
So, with this, I'm still stuck in the same situation... HOW DO I RETURN THIS PHONE? WHY CANT VERIZON EMAIL ME A LABEL DIRECTLY???
https://wbillpay.verizonwireless.com/vzw/secure/orderhistory/viewOrderHistory.action
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