How does anyone get customer support to actually provide support?

Question

The concept of customer service is a complete joke at Adobe.
AGAIN, I was promised a response from Tier 2 support and AGAIN I've received no call. I got another call from Tier 1 to "promise me" that a call from Tier 2 would be coming. I've heard that line at least 6 times now.
Apparently in AdobeWorld, 24-48 hours for a response actually means 89+ days.
I've been trying for 89 days now (since September 30) to get this stupid product (Dreamweaver) working again. It was working and now quits with an error that "Licensing for this product has stopped working."
I've done everything Adobe has suggested at Tier 1 support (multiple times) and it has been escalated to Tier 2. Since Tier 2 has not called me back for 89 days, despite at least 6 promises of a call by Tier 1, I can only conclude that "escalated" is defined as "run through the shredder".
I'm now posting this everywhere I can find to get it resolved.
Why would I EVER recommend Adobe products with such shoddy care of their customers?
I did do everything on the Mac page that addresses this problem, as well as all 17 points on an EMail sent to me by Tier 1 support.
I've also created a new account on the computer and it has the same problem. I'm not about to erase the drive and do a complete OS reinstall though.
I sent them log files they asked for. It appears in the log files that they maintain a database somewhere on the computer that is queried for the the installed serial numbers and it is not getting the serial number back when it is queried. Upon entering the serial number the log says that it is storing to the database, but a few lines later in the log file it says it couldn't find it. That database is apparently corrupted and there is no indication of where it is to delete it and start all over.
I sent the logs back to them and was again promised I would receive a call from Tier 2 within 24-48 hours. Got it bumped up to a Tier 1 manager, who followed up with me later when I didn't get a Tier 2 response.
Still no response from Tier 2..... EVER!!!

Answer 1

OK Scott. Best wishes with finding a solution.but you'll probably know from your own experience that name calling doesn't resolve anything.
Out of interest, are you aware of the apology that Adobe issued earlier this year about their poor customer support?
http://blogs.adobe.com/edtechatadobe/2009/08/lack_luster_adobe_customer_sup.html
Since you seem to have exhausted every possible solution that Adobe has offered, and no-one else seems to be hitting the brick walls that you're consistently hitting, rather than wasting your energy on decrying Adobe Customer Support, could the issue be with your specific machine?
Have you tried using another machine?