***? How does my iMac go from Intel EFI to SMBIOS?

Hey y'all,
I'm a brand new Mac user; a refugee from the Windows platform. I have had 2 brand new iMacs with a most unwelcome "bonus" option from the git-go: Remote access from Day One. I haven't even had time yet to learn the Mac platform or the 10.5.2 OS; as all of my time has been spent tracing the source of the Remote Access, the applications exploited, and the timetable of when it all occurred.
I had had a PC that was totally and professionally hacked; which is why I got an iMac in the first place; the malware on the system was of the type that hides in the BIOS and is nearly impossible to get rid of. It seemed that every exploit and zero-day vulnerability was taken advantage of!!
(See "Virtual Malware" in F-Secure and Security Focus for relevant info about backdoors, trojans, and bots. This stuff gets through firewalls and turns off internet security software!)
Anyhoo, the stuff on both of the brand-new iMacs looks disturbingly parallel to what I have seen on my old PC. I have taken detailed notes on how it appears the remote access was gained, but it has been extremely difficult to convince AppleCare or the so-called "Mac Geniuses" that there is a problem with my system. I keep hearing "There is no malware for the Mac..." yada yada yada...
So why is there an SMBIOS and BIOS listed as an "extension", if the iMac runs on Intel EFI, not BIOS? I found this gem while trying to unravel the cryptic device tree of my hardware. What an ungodly nightmare.... just trying to FIND the information on the processor and chipset was hard enough. I have had to ask several times why I have a Bluetooth/Firewire "USB Host Controller" for a USB Bus on my system, and the only answer I get is "Your Bluetooth is only for your keyboard and mouse." I'm not an engineer, but I know something is wrong. I have seen it, and I have traced at least part of it. Does anyone have contact information for corporate technical/engineering offices; with real people I can send my notes to? Does anyone have any answers as to what's going on? Anyone?? Anyone?? Bueller?.... Bueller?

It's state-message based.  Presuming you haven't changed the defaults, that's every 15 minutes out of the box, that a client will send any pending state messages.
There's probably a mechanism for forcing a single client to send any pending state messages, but honestly I usually just get a cuppa coffee and wait.  (I've learned to be patient with ConfigMgr).
Standardize. Simplify. Automate.

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