How does one get the status of the crossgrade order process?

Hi -
In mid-December after receiving a shiny new Quad Proc Intel based mac pro, I discovered that my PowerMac version of Final Cut Studio was barely functional on this new hardware. Since I bought the hardware to go faster, it seems Ironic that I can't. I then discovered the cross-grade option - which allows me to package up all of my Install DVD's and send them to some address in the MidWest and wait for my new install DVD's. I don't mind paying the nominal charge for the cross-grade, but I do mind being down for 25 days waiting for the new discs. ARGH!... I have still not received the cross-grade discs and am wondering if there is anyone that can make this process go faster - or tell me where I am in the queue. IMHO, the Intel Binaries for the Pro Applications should have been on the Mac Pro, and the license for the old discs should have at least allowed someone to use the software for a month or so. This really is not cool!.
Sincerely,
Dan Powers
Polar Bear Studios

- Did you sent them registered mail?
- Do you have documentation that they arrived at the fulfillment center?
- If so, the crossgrade web page has links to following up on the status of your order. http://www.apple.com/universal/crossgrade/
- Have you sent them an e-mail following up?
Most folks get their upgrade in 2 weeks or less, so 21 days is moving toward the outside of the envelope. However, if you sent yours in the rush around the end of the original period, you could simply be caught in the mass.
Best to follow up.
x
p.s. You did make disk copies of each install disk?

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